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IMRG Logistics Summit

Overview

The Logistics Summit is a new event launched by IMRG in 2018, where the focus is on debating and progressing a series of key logistics themes – identified by IMRG’s newly-established Delivery Retail Advisory Board – to help delegates understand where the opportunities and challenges are for retailers.

The main themes this Summit will address include:

  • Optimising cost to serve
  • How to make returns pay
  • Customer experience by 2023
  • The changing shape of peak

The Logistics Summit is a must-attend event for IMRG retailer members responsible for the delivery offer and logistics performance of their business and key service providers.

* Due to the expected demand and event capacity supplier delegates must be limited to one per company.

IMRG Logistics Summit 2018 retailer speaker logos

Speakers

  • David Williams

    David Williams

    Senior Director, DTC (Direct to Consumer), EMEA and Japan, Deckers Brands

    David is a highly experienced ecommerce/digital professional who has continually worked in the industry for nearly 15 years, and is responsible for driving strategy, ecommerce sales and managing all key ecommerce and related operational functions - marketing, content, buying and merchandising, web development, payments, fraud, order processing, and customer services. He manages UK, European and global ecommerce activity, and currently manage the full P&L for Deckers EMEA online, including the UGG Australia, Teva and HOKA brands driving all ecommerce sales.
  • Sarah Garvin

    Sarah Garvin

    Head of Logistics, Amara

    Sarah heads the logistics team at Amara; since joining the company in 2011 she has supported the consistent growth of the business and is responsible for all operational contracts, delivery, return solutions and fraud management.
  • Caroline James

    Caroline James

    Head of Logistics, Feelunique

    Caroline joined Feelunique in 2016, as Head of Logistics, responsible for all elements of Supply Chain and Operations. Feelunique is a leading online retailer of premium beauty products. Working within a highly competitive marketplace, Caroline is keen to drive operational excellence and innovation to ensure customer experience is enhanced.
  • Paul Edwick

    Paul Edwick

    Chief Executive, ‎Fairy Glam/Lucy Locket

    Paul Edwick is Chief Executive of Lucy Locket, now a pureplay e-tailer in kids toys and gifts. Currently active in 5 European countries, USA and soon back in Australia, Paul’s real interest is in building a strong presence in each of the main e-commerce markets across the globe.
  • Andy Mulcahy

    Andy Mulcahy

    Strategy and Insight Director, IMRG

    Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector. During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday. Andy is also a frequent conference speaker and media commentator.
  • Andrew Starkey

    Andrew Starkey

    Head of e-Logistics, IMRG

    As well as being Head of e-Logistics, Andrew Starkey leads research and the member support programme at IMRG. He has an extensive background in the world of parcels and postal logistics including senior commercial roles in Royal Mail, Executive Director of Postcomm and Commercial Director of Jersey Post International. He is a recognised expert in e-retail logistics and a member of the Chartered Institute of Logistics and Transport and the Institute of Direct Marketing.

Agenda

08:30 -
09:30

Registration & breakfast networking

09:30 -
09:50

What are the key logistics themes for retailers in 2018? 

Following consultation with IMRG’s Delivery Retail Advisory Board, IMRG have identified 8 key themes that are currently defining the logistics landscape.

Andy Mulcahy, Strategy and Insight Director, IMRG

09:50 -
10:20

Panel Session 1 – IMRG Steering Group

IMRG’s specially-created new group on how to overcome some of the key issues facing industry. More information here

10.20 -
10.50

Retailer Q&A

David Williams, Senior Director, Digital EMEA, Deckers Brands

The first two sessions establish the key logistics themes for debate – but how do these compare with the key themes and issues that ecommerce directors are focused on? This Q&A will reveal where the differences – and similarities – lie. 

10.50 -
11.30

Refreshment break and networking

11:30 -
12:00

Panel Session 2 – Cost to serve

This panel will look at where retailers should consider focusing investment in order to optimise cost and service. More information here

12:00 -
12:30

IMRG Data Presentation - Customer experience, where next?

Andy Mulcahy, Strategy and Insight Director, IMRG

Andy will cross-reference metrics and insights from IMRG’s range of datasets to share what we’ve learnt about customer experience – and how it is going to evolve over the next 5 years.

12:30 -
13:00

Panel Session 3 – Customer experience by 2023

How should retailers structure the customer experience to satisfy the demands of customers over the next five years (and how will their expectations change) More information here

13.00 -
14.00

Lunch Break and Networking

14:00 -
14:30

IMRG Data Presentation – Where do UK cross-border orders go?

Andrew Starkey, Head of e-Logistics, IMRG 

IMRG will reveal a brand new dataset from the IMRG MetaPack UK Delivery Index, tracking country destinations for cross-border parcels.

14:30 -
15:00

Panel Session 4 – How to make returns pay

Returns are an inconvenient, but fundamental part of an online retailer’s operations; so how can they best be managed and turned to advantage. More information here

15.00 -
15.20

Refreshment break and networking

15.20 -
15.40

IMRG Data Presentation - Christmas peak performance

Matthew Walsh, Director of Data and Retail, IMRG

What were the key developments over peak in 2017 and what can we expect to happen in 2018? IMRG will interrogate data from our multiple tracking studies to try to answer these questions.

15:40 -
16:10

Retailer panel – The changing shape of peak

The introduction of Black Friday into the UK has altered – and continues to alter – the patterns of Christmas peak trading; how can the huge compression of orders best be managed. More information here

Panellist: 

• Andy Mulcahy, Strategy and insight director, IMRG

• Sarah Garvin, Head of Logistics, Amara

• Caroline Flint, Head of Logistics, Feelunique

• Paul Edwick, Chief Executive, Fairy Glam / Lucy Locket

16:10 -
16:20

Summary – feedback on what has been learnt today

16.20 -
17.30

Member drinks reception and networking

Panel Sessions

Our panel session content has been programmed by our Delivery Retail Advisory Board (Drab), and Steering Group. More speakers will be announced over the coming weeks. 

IMRG Steering Group - 09:50 - 10:20

IMRG’s specially-created new group on how to overcome some of the key issues facing industry.

• Darko Atijas, Sales and Marketing Director Europe, Neopost
• Neil Weightman, Commercial Director, Route Genie
• Robert Dundas, Head of Sales & Marketing UK, Post NL
• James Timberlake, Marketing Director, DX
• Tom Rodda, Managing Director, RAJAPACK

Cost to serve - 11:30 - 12:00

This panel will look at where retailers should consider focusing investment in order to optimise cost and service:
• Cost and efficiency / operational excellence in the final mile
• Use and sustainability of the gig economy in logistics
• Upstream excellence
• Data in delivery and how to use it

Panelists:
• Martin Bricknell, Accenture Consulting
• David Ward, Director of Marketing and Innovation, Yodel
• Neil Weightman, Commercial Director, Route Genie
• Sebastian Steinhauser, Managing Director, Parcelly

Customer experience by 2023 - 12:30 - 13:00

How should retailers structure the customer experience to satisfy the demands of customers over the next five years (and how will their expectations change):
• Pre-delivery advice and meeting customers’ exact requirements
• Sustaining the service promise (next day / same day)
• Delivering the service promise through marketplaces
• The role and viability of delivery subscription services

Panelists:
• Mark Eldridge, Chief Customer Officer, Spring Global Delivery Solutions / Post NL
• Guy Davenport, CEO and Founder, Locpin
• Gavin Masters, eCommerce Industry Principle, Maginus
• Duncan Licence, VP Solutions, MetaPack

How to make returns pay - 14:30 - 15:00

Returns are an inconvenient, but fundamental part of an online retailer’s operations; so how can they best be managed and turned to advantage:
• The role of returns in customer acquisition and loyalty
• Speed of return
• Cost optimisation (processing and disposal)
• The role and adoption of portals

Panelists:
• Gary Winter, Parcel Services Director, Paypoint
• Roger Morris, Head of Core Parcel Networks, Royal Mail
• Charlotte Monk-Chipman, Marketing Director, ReBound
• Sandrine Lagrost, Senior Marketing Manager, UPS

The changing shape of peak - 15:40 - 16:10

The introduction of Black Friday into the UK has altered – and continues to alter – the patterns of Christmas peak trading; how can the huge compression of orders best be managed:

• Identifying the various spikes in activity
• Performance and capacity
• Use of different delivery channels
• Customer expectation

Panellist:
• Andy Mulcahy, Strategy and insight director, IMRG
• Sarah Garvin, Head of Logistics, Amara
• Caroline Flint, Head of Logistics, Feelunique
• Paul Edwick, Chief Executive, Fairy Glam / Lucy Locket

Media Partner

Essential Retail has over five years of experience covering breaking global news in the retail technology space.

Led by Caroline Baldwin the editorial team deliver in-depth news, analysis and features providing an independent voice in the digital revolution transforming the retail industry. If retailers need to know it, Essential Retail covers it.

Essential Retail also provides free educational content including webinars, whitepapers and round table events making it a key learning resource for industry professionals.

 

Where Is It?

This workshop is hosted at the Hallam Conference Centre. 

Hallam Conference Centre

44 Hallam St, London, United Kingdon W1W 6JJ

Google map

Who Should Attend?

This conference is structured around some of the unique insight from the advisory board, and the IMRG data sets.

  • Heads of eCommerce
  • Heads of Multichannel Retailing
  • Global Heads of eCommerce
  • Heads of Logistics / Delivery
  • Heads of Marketing
  • Managers / Directors
  • Marketing Directors
  • Analysts 

This event is open to all online retailers*, and IMRG delivery and logistics solution provider members at no charge**. Non-member suppliers can attend but will be charged £1500. We will contact registered non-member suppliers to notify them of cost of access. Access to the event is controlled by IMRG and people will be refused entry if payment is not cleared on the day. 

*An online retailer would be a B2C operation selling products or services, via a website with transactions completed fully, including payment, via any interactive channel, from any location. These operations may have a social media presence, store, or be linked via a marketplace but would operate primarily via their own domain and not via a marketplace alone. Unfortunately 3rd party agencies who have retailers as clients are not classed as retailers themselves but would be a solution provider.

**Attendees registering under incorrect ticket types will be reviewed and cancelled with access to the event refused.