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Fashion Connect Conference

Overview

IMRG will be presenting our very latest analysis on trends in the online retail fashion sector, including the launch of a brand new breakdown of our fashion index data by budget, mid-range and premium retailer performance.

We will also be revealing the results of an exclusive benchmark we will be running especially for the event, giving you fresh and completely unique insight into a number of key topics including returns and marketing channel performance.

This conference will feature keynotes from three leading fashion brands, plus four data-focused panel sessions covering the following themes:

  • The fashion tiers – budget, mid, premium
  • Multichannel or online-only: which is best?
  • Marketing to fashion shoppers
  • Mobile and other devices

This event is FREE for retailers to attend and includes lunch - join us to ensure you gain access to the latest insights and trends in online fashion.

Keynote Speakers

  • Matthew Henton

    Matthew Henton

    Head of eCommerce, Moss Bros

    10:00 - 10:30

    Matt is a highly skilled ecommerce professional and digital marketer with extensive experience in online retail. He has an entrepreneurial spirit and a strong track record of building successful online brands. He has created and delivered marketing strategies with clear commercial focus and excels in customer retention and lifecycle marketing. He has been in is current role at Moss Bros for 3 years.

  • Andy Mulcahy

    Andy Mulcahy

    Strategy and Insight Director, IMRG

    09:40-10:00

    Andy will reveal the latest data and trends we have been tracking in our sales index, including a brand new break down of fashion retailer performance by budget, mid-range and premium tiers.

  • Matthew Walsh

    Matthew Walsh

    Data and Retail Director, IMRG

    15:15 - 15:40

    Matthew will reveal the results from a new bespoke data project that explores the market patterns and customer behaviour for two vital elements of the fashion retail sector: Returns and E-mail marketing. The talk will also showcase some exclusive data to show how the Fashion industry performed over the Black Friday period. Matthew's presentation will reveal tangible data that you can use to benchmark your own performance.

Agenda

08.45 -
09.30

Registration & breakfast networking

09.30 -
09.35

Welcome 

Justin Opie, Managing Director, IMRG

09.35 -
09.55

Fashion: what the data tells us

Andy Mulcahy, Strategy and Insight Director, IMRG

09.55 -
10.25

Keynote

Matthew Henton, Head of eCommerce, Moss Bros

10.25 -
10.35

A word from our headline sponsor

10.35 -
11.05

Panel Session - The fashion tiers - Budget, Mid and Premium

How are the various fashion tiers performing, what can they learn from each other and what are the challenges and opportunities each tier faces? 

Find out more here

11.05 -
11.30

Refreshment and networking break 

11.30 -
11.40

IMRG report overview with Apptus

11.40 -
12.10

Keynote

Details announced soon.

12.10 -
12.45

Panel Session – Multichannel or online-only: which is best?

Is it beneficial for fashion retailers to have a store network, or do online-only retailers have the advantage today?

12.45 -
13.45

Refreshment and networking lunch break 

13.45 -
14.15

Keynote

Details announced soon. 

14.15 -
14.25

IMRG report overview with Conversant Media

14.25 -
15.00

Panel Session – Marketing to fashion shoppers

Fashion shoppers can be among the most engaged – yet demanding – customer base in retail. What do retailers need to do to be ‘best in class’ through marketing campaigns?

15.00 -
15.25

Refreshment and networking break 

15.25 -
15.45

Results of special IMRG fashion benchmark review

Matthew Walsh, Data and Retail Director, IMRG

15.45 -
16.20

Panel Session – Mobile and other devices

The customer has fragmented and can engage with brands through so many means – how can retailers hone the experience through all devices and channels to provide high quality experiences?

16.20 -
17.30

Networking drinks

Panel Sessions

Breakdown of the panel session topics. Speakers to be revealed soon. 

The fashion tiers – budget, mid, premium - 10:40 - 11:15

How are the various fashion tiers performing, what can they learn from each other and what are the challenges and opportunities each tier faces?

• What growth strategies should budget, mid-range or premium retailers consider?
• How does customer expectation differ at each tier?
• How does customer behaviour differ at each tier?
• Understanding the budget, mid-range and premium customer journey

Multichannel or online-only: which is best? - 12:10 - 12:45

Is it beneficial for fashion retailers to have a store network, or do online-only retailers have the advantage today?

• The relative merits of multichannel / online-only propositions
• Tracking, understanding and using data between offline and online
• The role of the store
• Store logistics – click and collect, returns, fulfilment from store

Marketing to fashion shoppers - 14:10 - 14:45

Fashion shoppers can be among the most engaged – yet demanding – customer base in retail. What do retailers need to do to be ‘best in class’ through marketing campaigns?

• What makes a successful campaign
• Inspiring advocacy
• Influencers and social
• Retention and acquisition strategies

Mobile and other devices - 15:40 - 16:15

The customer has fragmented and can engage with brands through so many means – how can retailers hone the experience through all devices and channels to provide high quality experiences?

• Optimising experience across multiple devices and channels
• Using new technology to improve efficiency
• Personalisation across channels
• Keeping the customer informed (in-transit tracking)

Sponsors

IMRG's Fashion Connect is supported by the following members.

Headline Sponsor

WEX Europe

WEX Europe

WEX is a leading provider of corporate payment solutions. For over 15 years we have helped our customers to gain a competitive edge with simplified accounts payable processing. In 2016 we processed $23 billion in payments on behalf of our customers allowing them to focus on their core businesses.

Event Sponsors

Who Should Attend?

This Fashion Connect Conference is designed to provide retailers with key learnings around how to personalise the customer offering.

If you want to understand the latest trends and developments in these areas this conference is a must-attend for you. If your role or responsibility falls into one of the below, you will benefit from attending IMRG Fashion Connect:

  • Heads of eCommerce
  • Heads of Multichannel Retailing
  • Global Heads of eCommerce
  • Heads of Logistics/ Delivery
  • Heads of Marketing
  • Managers / Directors
  • Marketing Directors

This event is open to all IMRG retailer members*, and IMRG Supplier members at no charge**.

*An online retailer would be a B2C operation selling products or services, via a website with transactions completed fully, including payment, via any interactive channel, from any location. These operations may have a social media presence, store, or be linked via a marketplace but would operate primarily via their own domain and not via a marketplace alone. Unfortunately 3rd party agencies who have retailers as clients are not classed as retailers themselves but would be a solution provider.

**Attendees registering under incorrect ticket types will be reviewed and cancelled with access to the event refused.

Where Is It?

IMRG Fashion Connect Conference will be hosted in One America Square.

1 America Square

17 Crosswall,
London
EC3N 2LB

Google map

Nearest Stations:

  • Tower Hill
    • Circle Line
    • District Line
  • Aldgate
    • Circle Line
    • Metropolitan Line
  • Tower Gateway
    • DLR Line
  • Fenchurch Street
    • National Rail

Images from Fashion Connect 2017

Here is a snapshot of the IMRG Fashion Connect 2017