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Achieving excellence in light of the pandemic and Brexit

In March 2020, COVID suddenly enforced an unplanned peak on the delivery network as the UK entered its first lockdown. But the surge in online volume continued, even after lockdown was lifted, culminating in a huge Black Friday and peak period.

Now, as 2021 brings a new phase of the pandemic, expert speakers at the IMRG Delivery Summit assess the changes – both to volume and process – bought about by the twin disrupters of COVID and Brexit, to debate how operations are evolving in response to these challenges.​

Agenda

Theatre Sponsor - Scurri



09:30 - 09:40: How are online order volumes correlating with sales revenue? Pt 1 - Andy Mulcahy, Strategy and Insight Director, IMRG
For the first time, IMRG have broken out an index focusing specifically on online order volumes, to run alongside the sales revenue. Do they correlate closely together and which parts of the year see the biggest gaps and why?



09:40 - 09:50: Sponsor Insight with Avalara



09:50 - 10:10: Karl Harwood, Head of Logistics at Missguided and InPost

   


10:10 - 10:20: Insight on achieving operational excellence - speaker TBC


10:20 - 10:30: How are online order volumes correlating with sales revenue? Pt 2 - Andy Mulcahy, Strategy and Insight Director, IMRG
For the first time, IMRG have broken out an index focusing specifically on online order volumes, to run alongside the sales revenue. Do they correlate closely together and which parts of the year see the biggest gaps and why?



10:30 - 10:50: Panel: Dealing with higher volumes efficiently
What are the challenges of processing massively-increased online volumes and how are businesses adapting to:

  • Challenges in warehousing and distribution
  • Shifts in the returns options customers use
  • Mitigating the likely negative environmental impact

10:50 - 11:00: Achieving operational excellence with Scurri


11:00 - 11:10: Which returns propositions are the most effective? Pt I – Matthew Walsh, Director of Data and Retail, IMRG
In this new study, IMRG have looked at how retailers approach returns management and which elements of their offer achieve the best results.


11:10 - 11:20: Valuing home delivery with Wincanton



11:20- 11:30: The need for a renewed focus on retailers’ supply chain efficiency with Capgemini



11:30 - 11:40: How has Brexit influenced cross-border demand? Andy Mulcahy, Strategy and Insight Director, IMRG
Looking at data in the IMRG Global-e Cross-Border Index, we will show how demand has shifted across Q1 of 2021 as the Brexit deal came into force.



11:40 - 12:00: Panel: ‘Frictionless’ trade into Europe…and beyond?
The experience of selling into the EU post-Brexit deal threw up a number of issues for businesses initially; where are we now?

  • What issues are businesses encountering post-Brexit
  • How can the issues be overcome?
  • Where are opportunities popping up?


09:30 - 09:40: Which returns propositions are the most effective? Pt II – Matthew Walsh, Director of Data and Retail, IMRG
In this new study, IMRG have looked at how retailers approach returns management and which elements of their offer achieve the best results.



09:40 - 09:50: Insight on improving the delivery experience - Speaker TBC


09:50 - 10:10: Retail Keynote - Speaker TBC


10:10 - 10:20: Insight on improving the delivery experience with Avalara



10:20 - 10:30: Which returns propositions are the most effective? Pt III – Matthew Walsh, Director of Data and Retail, IMRG
In this new study, IMRG have looked at how retailers approach returns management and which elements of their offer achieve the best results.



10:30 - 10:50: Panel: What has happened to customer experience? 
The pandemic has been very disruptive, but there seems a good chance it will be bought under control in 2021; what will constitute the best experience for customers:

  • Speed and cost of delivery
  • The importance of clear communication
  • How will the doorstep experience evolve?

10:50 - 11:00: Insight on improving the delivery experience - Speaker TBC

11:00 - 11:10: How do retailers structure their delivery propositions? Pt I - Andy Mulcahy, Strategy and Insight Director, IMRG
IMRG have been tracking the websites of 300 retailers since the COVID outbreak. This session will look at which delivery and returns options they offer, and cross-reference with performance.


11:10 - 11:20: Insight on improving the delivery experience - Speaker TBC


11:20 - 11:30: How do retailers structure their delivery propositions? Pt II - Andy Mulcahy, Strategy and Insight Director, IMRG
IMRG have been tracking the websites of 300 retailers since the COVID outbreak. This session will look at which delivery and returns options they offer, and cross-reference with performance.


11:30 - 11:40: Insight on improving the delivery experience - Speaker TBC

11:40 - 12:00: Panel: Optimising the channel mix
The pandemic made some delivery options (such as C&C) less viable, while forcing retailers to quickly adapt elements of their distribution model:

  • Will C&C be as popular post-pandemic as it was before?
  • Has fulfil from store become a stronger option?
  • In which ways has distribution been changed forever by the pandemic?


15:00 - 17:30: Directors Beer & Ale Club - Invitation Only - Sponsored by Scurri

Click here to register

 

Headline Sponsors:
  • Avalara
Event Sponsors:
  • Scurri

Register Below

Event Date 21st Apr 2021 to 22nd Apr 2021
Event Time 09:30 - 12:00 daily
Location Online

Headline Sponsor