Achieving excellence in light of the pandemic and Brexit
In March 2020, COVID suddenly enforced an unplanned peak on the delivery network as the UK entered its first lockdown. But the surge in online volume continued, even after lockdown was lifted, culminating in a huge Black Friday and peak period.
Now, as 2021 brings a new phase of the pandemic, expert speakers at the IMRG Delivery Summit assess the changes – both to volume and process – bought about by the twin disrupters of COVID and Brexit, to debate how operations are evolving in response to these challenges.
Theatre Sponsor - Scurri
09:30 - 09:40: How are online order volumes correlating with sales revenue? Pt 1 - Andy Mulcahy, Strategy and Insight Director, IMRGFor the first time, IMRG have broken out an index focusing specifically on online order volumes, to run alongside the sales revenue. Do they correlate closely together and which parts of the year see the biggest gaps and why?
09:40 - 09:50: Sponsor Insight with Avalara
09:50 - 10:10: Karl Harwood, Head of Logistics at Missguided and InPost
10:10 - 10:20: Insight on achieving operational excellence - speaker TBC
10:20 - 10:30: How are online order volumes correlating with sales revenue? Pt 2 - Andy Mulcahy, Strategy and Insight Director, IMRGFor the first time, IMRG have broken out an index focusing specifically on online order volumes, to run alongside the sales revenue. Do they correlate closely together and which parts of the year see the biggest gaps and why?
10:30 - 10:50: Panel: Dealing with higher volumes efficiently What are the challenges of processing massively-increased online volumes and how are businesses adapting to:
11:00 - 11:10: Which returns propositions are the most effective? Pt I – Matthew Walsh, Director of Data and Retail, IMRGIn this new study, IMRG have looked at how retailers approach returns management and which elements of their offer achieve the best results.11:10 - 11:20: Valuing home delivery with Wincanton11:20- 11:30: The need for a renewed focus on retailers’ supply chain efficiency with Capgemini11:30 - 11:40: How has Brexit influenced cross-border demand? Andy Mulcahy, Strategy and Insight Director, IMRGLooking at data in the IMRG Global-e Cross-Border Index, we will show how demand has shifted across Q1 of 2021 as the Brexit deal came into force.11:40 - 12:00: Panel: ‘Frictionless’ trade into Europe…and beyond?The experience of selling into the EU post-Brexit deal threw up a number of issues for businesses initially; where are we now?
09:30 - 09:40: Which returns propositions are the most effective? Pt II – Matthew Walsh, Director of Data and Retail, IMRGIn this new study, IMRG have looked at how retailers approach returns management and which elements of their offer achieve the best results.
09:40 - 09:50: Insight on improving the delivery experience - Speaker TBC
09:50 - 10:10: Retail Keynote - Speaker TBC
10:10 - 10:20: Insight on improving the delivery experience with Avalara
10:20 - 10:30: Which returns propositions are the most effective? Pt III – Matthew Walsh, Director of Data and Retail, IMRGIn this new study, IMRG have looked at how retailers approach returns management and which elements of their offer achieve the best results.
10:30 - 10:50: Panel: What has happened to customer experience? The pandemic has been very disruptive, but there seems a good chance it will be bought under control in 2021; what will constitute the best experience for customers:
11:20 - 11:30: How do retailers structure their delivery propositions? Pt II - Andy Mulcahy, Strategy and Insight Director, IMRGIMRG have been tracking the websites of 300 retailers since the COVID outbreak. This session will look at which delivery and returns options they offer, and cross-reference with performance.11:30 - 11:40: Insight on improving the delivery experience - Speaker TBC11:40 - 12:00: Panel: Optimising the channel mix The pandemic made some delivery options (such as C&C) less viable, while forcing retailers to quickly adapt elements of their distribution model:
15:00 - 17:30: Directors Beer & Ale Club - Invitation Only - Sponsored by Scurri
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