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Retention and Acquisition Strategies

Overview

Competition in online retail is fierce and 2018 is set to be a year that brings many challenges – from the macro-economic climate through to changing technology and shopper behaviour.

So what do you need to do to ensure you are capturing new customers, retaining existing ones and reactivating ones that have become dormant?

Join IMRG at our Customer Retention and Acquisition Strategies Data Breakfast to learn about the latest data we’re tracking relevant to customer engagement, including benchmarks revealing:

  • Active customer retention and old customer reactivation rates
  • The percentage of new customers and their specific conversion rates
  • The split of traffic and sales across marketing channels
  • Behavior across mobile devices

At this event you’ll find out market averages for how retailers are performing in various areas, plus you get to speak with your peers and debate trends in this area – as well as enjoying a delicious spread of food.

Who Should Attend?

Who is this event for?
Registration for this event is free for IMRG retail members – space is limited to 15 attendees. We may also invite one or two solution provider members who have specific knowledge and insight in this area.

When and where is it?
Date: 12th March 2018
Time: 8:30am - 10:30am
Location: The Delauney

For more information, contact Paul Evans events@imrg.org