Fashion Connect Conference 2019


Fashion Connect is IMRG’s flagship annual event, pulling in over 250 senior delegates from leading fashion brands to debate the latest trends and developments affecting the sector.

The agenda features data-led presentations from IMRG on the latest trends we are tracking, plus engaging retailer keynotes from some of the most interesting brands around and panel sessions tackling key issues affecting fashion retailers.

Themes at Fashion Connect 2019 include:

  • Challenges and opportunities – what are the key ones retailers should be aware of?
  • Sustainability in fashion – Is fast fashion unsustainable?
  • Customer demographics – how does behaviour vary across the various demographic groups?
  • International expansion – with Brexit looming, how big an opportunity does cross-border remain?

This event is FREE for retailers to attend and includes lunch - join us to ensure you gain access to the latest insights and trends in online fashion.

Keynote Speakers

The IMRG team will be joined by a number of retail keynotes. Details coming soon. 

  • Paul Hornby

    Paul Hornby

    eCommerce Director, Matalan

    Paul is the driving force of Matalan’s online presence. He is primarily focussed on pushing innovation for the brand and adopting technologies that will give Matalan a competitive edge. His recent efforts have been fixed on the omnichannel experience, making him ideally placed to discuss the ins and outs of such a move. Paul will be discussing his first-hand experience of assimilating Matalan’s digital and physical offerings in a Q&A style keynote.

  • Victoria Betts

    Victoria Betts

    Global Omni Channel Director, Hotter Shoes

    Victoria is an innovative and commercial marketing professional with over 18 years’ experience in retail. A strategic thinker, experienced in the delivery of multi-channel customer experience and creative ecommerce solutions.

  • Simon Lewis

    Simon Lewis

    eCommerce Director, Baird Group

    Simon is an experienced eCommerce professional recently appointed to develop the team and online presence at the Baird Group for well-known brands including Ben Sherman, Jeff Banks and Suit Direct. Simon will be sharing some of the tactics and strategies that have already yielded benefit and in particular about his experience so far with eSales Fashion, a new solution for fashion merchandising that will be launched at this event.

  • Matthew Walsh

    Matthew Walsh

    Data and Retail Director, IMRG

    Matthew is responsible for all of the data and market reporting that IMRG publish. He produces the IMRG CapGemini Retail Index which is the largest and longest running eCommerce benchmark in the UK. He will reveal the results from a bespoke data project that explores the market patterns and customer behaviour for two vital elements of the fashion retail sector. Details coming soon.

  • Andy Mulcahy

    Andy Mulcahy

    Strategy and Insight Director, IMRG

    Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector. During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday. Andy will reveal the latest data and trends we have been tracking in our sales index.


Panellists Confirmed:

Chaired by Matthew Walsh, Director of Data and Retail, IMRG

What challenges exist and how to overcome them
To what extent is technology the answer (voice assistants, VR etc)?
Understanding who your competition are
Innovative uses of marketing / campaigns

Panellists confirmed:
Seb Villien, Senior Ecommerce Manager, Fat Face
Emma Hooper, Global PR & Social Media Manager, La Perla
Mark Bodoano, Director, Client Partner, Live Area
Lizzie Lee, Global Cheerleader, Mention Me
John Readman, Commercial Director, Summit
Rachel Glynn, Head of eCommerce, Radley

Panellists Confirmed:

Chaired by Andrew Starkey, Head of e-Logistics, IMRG

Is fast fashion unsustainable?
Potential for collaboration in delivery and returns
Packaging innovation
Reducing waste and emissions

Panellists confirmed:
Graham Best, CEO, ReBound
Roger E Wright, Technical Packaging Lead, Clothing and Home, Marks and Spencer
Deborah Luffman, Product Director, Finisterre
John Wetherall, Senior National Account Manager, Macfarlane Packaging
Irene Keay, Senior Shipping Manager, eBay

Panellists Confirmed:

Chaired by Andy Mulcahy, Strategy and Insight Director, IMRG

Which payment options should you offer various groups
Which delivery options
How does the overall customer experience need to be structured
Catering for premium / luxury shoppers online

Panellists confirmed:
Jack Hutchinson, Digital Marketing Manager, Damart
Bobbie Ttooulis, Group Marketing Manager, GFS
Penny Jefferies, Strategy Consultant, Qubit
Lana Jackson, Head of Supply Chain and eCom Operations, New Look
Mike Turner, Retail Customer Experience Specialist, SAS
Prasad Kadiyala, Senior Manager, Analytics & Consulting, eClerx

Panellists Confirmed:

Chaired by Padraig Slattery, VP Retail, SafeCharge

Which markets are good fits for UK fashion brands?
Challenges of Brexit to UK fashion brands
Managing complexity of international logistics

Panellists confirmed:
Paul Walker, Sales Director, Vivo Barefoot
Joanna Bedward, Ecommerce Commercialisation Manager, Elavon
Neil Ashworth, CCO, Yodel
Matt Furneaux, Global Commercial Director, Loqate, a GBG Solution
Jonathan Warwick-Godfrey, Integration Manager, Direct Link

Thanks to our joint headline sponsors in helping put this Connect on.
Event Sponsors:
  • Bearing Point
  • Conversant
  • Direct Link
  • eClerx
  • GFS
  • Proximis
  • Riskified
  • SafeCharge
  • Zendesk

Who Should Attend?

This Fashion Connect Conference is designed to provide retailers with key learnings around how to personalise the customer offering.

If you want to understand the latest trends and developments in these areas this conference is a must-attend for you. If your role or responsibility falls into one of the below, you will benefit from attending IMRG Fashion Connect:

  • Heads of eCommerce
  • Heads of Multichannel Retailing
  • Global Heads of eCommerce
  • Heads of Logistics/ Delivery
  • Heads of Marketing
  • Managers / Directors
  • Marketing Directors

This event is open to all IMRG retailer members*, and IMRG Supplier members at no charge**.

*An online retailer would be a B2C operation selling products or services, via a website with transactions completed fully, including payment, via any interactive channel, from any location. These operations may have a social media presence, store, or be linked via a marketplace but would operate primarily via their own domain and not via a marketplace alone. Unfortunately 3rd party agencies who have retailers as clients are not classed as retailers themselves but would be a solution provider.

**Attendees registering under incorrect ticket types will be reviewed and cancelled with access to the event refused.

Where Is It?

IMRG Fashion Connect Conference will be hosted in One America Square.

1 America Square

17 Crosswall, London EC3N 2LB

Nearest Stations:

Tower Hill

  • Circle Line
  • District Line


  • Circle Line
  • Metropolitan Line

Tower Gateway

  • DLR Line
  • Fenchurch Street
Event Date 20th Feb 2019 to 20th Feb 2019
Event Time 09.00 to 16:30
Location 1 America Square