IMRG Delivery Summit 2019


The IMRG Delivery Summit provides retailers with data-led, actionable insight into how delivery and returns propositions can be used to grow sales and improve online performance.

Through a series of retail keynotes, IMRG data presentations and panel debates, attendees will hear how delivery is used as a differentiator for customer experience. Key takeaways include:

  • The impact delivery / returns information has on conversion at various stages of your website
  • Getting the delivery proposition balance right between speed, cost, convenience, and choice
  • How a strong environmental focus can boost sales
  • Predictions for online delivery in 2024

The Delivery Summit is a must-attend event for retailers interested in how they can evolve their delivery options to maximise financial return for the business.

* Due to the expected demand and event capacity, supplier delegates must be limited to one per company.

Keynote Speakers

  • Lana Jackson

    Lana Jackson

    Head of Supply Chain & Ecom Operations | New Look

    Having started her ecommerce career working in Supply Chain for Ocado in 2001, Lana has over 15 years’ ecommerce experience working in various Supply Chain and Logistics roles for brands such as Amazon, Red Bull and Ralph Lauren.

    For the last 5 years she has headed up the Customer Proposition & Delivery Team at New Look where she has transformed the delivery proposition for customers, providing greater choice and convenience through the introduction of Sunday deliveries, Evening deliveries, DPD Precise and most recently the New Look Delivery Pass.

  • Adam Hall

    Adam Hall

    Head of Sustainability | Internet Fusion Group

    Adam Hall is the Head of Sustainability at Internet Fusion and Surfdome, Europe's largest action sport retailer. He grew up in the rolling hills and gentle surf of the South West of the UK, which shaped his passion for Surfing and an appreciation of the natural world, all enhanced by a lifetime of traveling.

    Adam is now relishing combining both his passions as head of sustainability within the surfing industry and is currently in the process of ‘Greening ‘the company, with a key focus on single use plastic. Which involves eliminating plastic from the businesses operation, currently the equivalent of 2 million plastic bottles removed and rising internally, and working on the broader potential which lies within the companies influence amongst the industry it operates. While supporting The Plastic Project and #2MinuteBeachClean.

    All of which is delivered from a highly sustainable, state-of-the-art warehouse that is just outside the top 1% most sustainable buildings in the UK.

  • Alex Watson

    Alex Watson

    Head of Logistics - Operations & Fulfilment | Superdry

    Alex has worked in Logistics for over a decade, the majority of which has been with the British fashion retailer Superdry. Over the last 5 years, Alex’s activities have driven the strategic development of the supply chain in all areas including the deployment of new warehousing facilities and services in 3 continents. Alex is now working on the use and implementation of breakthrough technologies in all parts of the supply chain. Things like blockchain and cloud based big data solutions to improve forecasting and data validity. Further, this involves social systems and incentive prizes to drive next generation levels of collaboration across all of Superdry’s supply chain community.

  • Andrew Starkey

    Andrew Starkey

    Head of e-Logistics | IMRG

    As well as being Head of e-Logistics, Andrew Starkey leads research and the member support programme at IMRG. He has an extensive background in the world of parcels and postal logistics including senior commercial roles in Royal Mail, Executive Director of Postcomm and Commercial Director of Jersey Post International.

    He is a recognised expert in e-retail logistics and a member of the Chartered Institute of Logistics and Transport and the Institute of Direct Marketing.

  • Andy Mulcahy

    Andy Mulcahy

    Strategy and Insight Director | IMRG

    Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector.

    During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday. Andy will reveal the latest data and trends we have been tracking in our sales index.

  • Matthew Walsh

    Matthew Walsh

    Director of Data and Retail | IMRG

    Matthew is responsible for all of the data and market reporting that IMRG publish. He produces the IMRG CapGemini Retail Index which is the largest and longest running eCommerce benchmark in the UK.

    Matthew also regularly provides data presentations to our retail members explaining the latest trends in ecommerce. Matthew is the first point of contact for our retail members.

    He has valuable retail experience having worked as an analyst for a top UK retailer and at one the largest online marketplaces in the world.


Panellists Confirmed:

Host: Andy Mulcahy, Strategy and Insight Director, IMRG

IMRG’s specially-created Steering Group of delivery experts will launch the day’s debates…succinctly; panellists will get a single minute each to share insight and raise ideas around five key industry topics – peak trading, cost-to-serve, sustainability, cross-border and alternative delivery channels.

Panellists Confirmed:
Daniel Ennor, Commercial Director, GFS
Ian Keilty, Director of Retail & Consumer, Wincanton
John Wetherall, Senior National Account Manager, Macfarlane Packaging
Mark Siviter, Managing Director, Mails and Retail, Post Office
Jon Nicholson, Sales Director, Royal Mail

Panellists Confirmed:

Host: Steve Allen, Vice President of Sales UK, MetaPack

How have expectations around delivery / returns changed recently?
What logistical role can stores play from the customer perspective?
What is likely to shape expectation over the next five years?

Panellists Confirmed:
Gregory Bamford, Head of Logistics, Vivobarefoot
Emily Greer, Head of Operations, In The Style
Justine Clark, Industry Marketing Manager, Transport and Logistics, Europe, Honeywell
Stuart Higgins, Partner, Consumer Goods and Retail, BearingPoint
Olivier Binet, Managing Director, International Markets, InPost

Panellists Confirmed:

Host: Andrew Starkey, Head of e-Logistics, IMRG

Problem, natural consequence of being a retail business, or opportunity?
How can retailers identify what is a ‘good’ return rate for them?
How to deal with excessive returners

Panellists Confirmed:
Sarah Garvin, Head of Fulfilment & Logistics, Amara
Gayle Emsley-Daniels, Global Carrier Manager, Ted Baker
Andy Auld, Logistics & Dispatch Manager, Goodhood
Paul Brooks, Sales Director, Wincanton
Neil Weightman, Commercial Director, iForce
Dominic Hebberd, Head of Key Accounts and Product Marketing, Hermes UK

Panellists Confirmed:

Host: Andrew Starkey, Head of e-Logistics, IMRG

What will characterise the supply chain in five years’ time?
How widespread will in-transit information be?
What role will click & collect and alternative delivery/returns options play?
How will retail propositions need to evolve?

Panellists Confirmed:
Firoz Bhatty, E2E Strategic Initiatives Development Manager, Argos
Georgia Barry, Strategy Consultant, Vaimo
Gary Winter, Parcel Services Director, PayPoint
Simon Mardle, Digital Fulfilment Operations Lead, Capgemini
Matthew Furneaux, Global Commercial Director, Location Intelligence, Loqate
Sarah Clewlow, Overseas Network Director, wnDirect

Where Is It?

This summit is hosted at One America Square. 

One America Square

No.1, America Square, 17 Crosswall, London EC3N 2LB

Who Should Attend?

This summit is structured around some of the unique insight from the advisory board, and the IMRG data sets.

  • Heads of eCommerce
  • Heads of Multichannel Retailing
  • Global Heads of eCommerce
  • Heads of Logistics / Delivery
  • Managers / Directors
  • Analysts 

This event is open to all online retailers*, and IMRG delivery and logistics solution provider members at no charge**. Non-member suppliers can attend but will be charged £1500. We will contact registered non-member suppliers to notify them of cost of access. Access to the event is controlled by IMRG and people will be refused entry if payment is not cleared on the day. 

*An online retailer would be a B2C operation selling products or services, via a website with transactions completed fully, including payment, via any interactive channel, from any location. These operations may have a social media presence, store, or be linked via a marketplace but would operate primarily via their own domain and not via a marketplace alone. Unfortunately 3rd party agencies who have retailers as clients are not classed as retailers themselves but would be a solution provider.

**Attendees registering under incorrect ticket types will be reviewed and cancelled with access to the event refused.

Event Date 22nd May 2019 to 22nd May 2019
Event Time 08:00 to 17:00
Location One America Square

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