IMRG Capgemini Sales Index Summary January 2017
IMRG Metapack UK Delivery Index Summary December 2016
IMRG E-Retail and M-Retail Quarterly Sales Index
In 2016, we recorded a notable shift in the IMRG MetaPack Delivery Index over the peak Christmas trading period. The month-on-month order volume growth between November and December 2016 was just +4.5% – far lower than the equivalent in 2015.
Looking at our latetst data, active retention rates for the clothing sector are lagging behind the rate for total online retail. What are the factors behind this trend and is there anything retailers can do to improve?
We’ve seen a 67% increase in online retail customer retention rates in the last 6 years. This trend, while remarkable, is perhaps not surprising. If a retailer can persuade existing customers to keep buying, the purchases that follow don’t come with the margin-eating cost-per-acquisition of new customers.
9:00 AM on 24/05/2017 Platinum Suite, Excel
The only cross border focused Summit in the UK.
9:30 AM on 23/02/2017 1 America Square
This Fashion Connect will have a special focus on lifetime customer value and how to determine it, including identifying what loyalty actually means and understanding cross-channel behaviour.
9:00 AM on 15/03/2017 Ingenico Office
IMRG runs its first risk management forum and reviews current fraud levels and trends.
The IMRG Capgemini eRetail Sales Index has revealed the extent to which retailers slashed prices on Black Friday weekend, with the Index recording tumbling average basket values for numerous online retail sectors.
The latest data from IMRG and MetaPack reveals that the typical delivery timeframe appears to be shrinking – as next-day delivery services are accounting for a greater share of online orders.
£133bn was spent online with UK retailers in 2016. The results demonstrate an exceptional performance for online retail in 2016, exceeding IMRG and Capgemini’s forecast of 11% growth for the year and unexpectedly reversing a trend of declining growth rates over the past few years.
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IMRG is the UK’s online retail association – a membership community offering neutral and unique resources for online retailers.