IMRG Capgemini Sales Index Summary December 2016
IMRG Metapack UK Delivery Index Summary November 2016
IMRG E-Retail and M-Retail Quarterly Sales Index
The latest IMRG Capgemini Quarterly Benchmark reported an all-time high in click & collect orders for multichannel retailers in Q3, with the average percentage of sales using this fulfilment option (either in-store or through third-party solutions) reaching 29.3%. It’s also the largest quarterly increase that we have tracked since Q2 2013, and is up a full 6 percentage points on Q3 of last year.
Q3 2016 saw an average checkout abandonment rate of of more than 30%, according to the latest IMRG Quarterly Benchmark. That’s up from the previous quarter's figures, and a year earlier in Q3 2015.
[BLOG POST EXAMPLE] As it’s shown over the past few years, Black Friday has a remarkable capacity for behaving in ways that no-one expected and shifting in size and scale – and this year appears to have been no exception.
9:00 AM on 24/05/2017 Platinum Suite, Excel
The only cross border focused Summit in the UK.
9:30 AM on 23/02/2017 1 America Square
This Fashion Connect will have a special focus on lifetime customer value and how to determine it, including identifying what loyalty actually means and understanding cross-channel behaviour.
9:00 AM on 02/02/2017 IMRG
IMRG runs its first m-Transactions and Consumer Spending Forum..
The IMRG Capgemini eRetail Sales Index has revealed the extent to which retailers slashed prices on Black Friday weekend, with the Index recording tumbling average basket values for numerous online retail sectors.
IMRG, supported by SimilarWeb data, estimates that total spend on online retail sites on Christmas Day will reach £805m* – a +10.1% increase on the £728m spent on the same day in 2015.
£133bn was spent online with UK retailers in 2016. The results demonstrate an exceptional performance for online retail in 2016, exceeding IMRG and Capgemini’s forecast of 11% growth for the year and unexpectedly reversing a trend of declining growth rates over the past few years.
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IMRG is the UK’s online retail association – a membership community offering neutral and unique resources for online retailers.