IMRG Metapack UK Delivery Index - October 2019

Reporting September 2019 Performance

Executive Summary

The IMRG Metapack Delivery Index analyses data from almost 200 retailers and an average of more than 10 million orders in any one month, representing £8 billion in order value in any 12-month period.

  • The year-on-year decline in online parcel delivery volumes continues with another drop of 5.5 % compared to September 2018
  • On-time delivery remains flat from August at 91.5%, however the percentage of carded deliveries reported the highest rate since August 2014
  • Next day and specified day accounted for 44.5% of all UK online orders, a record high.
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