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IMRG MetaPack UK Delivery Index - November 2017

Reporting October 2017 Performance

Is there an unintended consequence of a faster delivery promise – greater on-time failure?

  • The UK’s online delivery volume continues to track at 16% year-on-year growth for the year-to-date.
  • This volume is now equally split between Economy and Specified Day (including Next Day) services but the higher volume of specified day delivery means that more deliveries appear to be failing their ‘on-time’ promise, being carded or not delivered (due to a problem in locating the address).
  • On a more positive note, average order values are holding up well and although foreign exchange rates will have something to do with this, the UK basket values are higher than ever before for October.