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IMRG MetaPack UK Delivery Index - May 2018

Reporting April 2018 Performance

As on-line volumes steady, on-time performance improves (a bit)

  • At a time of year that shows a natural slow-down for online volumes, the Index held up well and maintained the year-on-year growth rate at 12.9% against a forecast of 13%.
  • This trend was mirrored by parcel order values which have risen year-on-year for the past 14 months in a row.
  • Because volumes are slightly lower at this time of year, on time performance was able to recover to above 90% for the first time since January (when carriers retained their additional peak resourcing levels) but the high levels of Specified Day / Next Day services mean that this is probably the new benchmark.