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IMRG MetaPack UK Delivery Index - March 2019

Reporting February 2019 Performance

A record slump for online volumes

The IMRG MetaPack Delivery Index analyses data from almost 200 retailers and an average of more than 10 million orders in any one month, representing £8 billion in order value in any 12-month period.

  • For the third month in succession the Delivery Index records a year-on-year fall in online parcel volumes and for the first time in the history of the Index we have cumulative decline. After the first two months of the year, the UKs online parcel sector is now almost 2% below last year’s volumes
  • Online parcel order values have also fallen year-on-year over the past four months
  • The % of orders being sent by next day services is up significantly on 2018 as retailers use their delivery offer to compete
  • Despite this on-time delivery performance is the best it has been in two years. This can be attributed to lower volumes matched against higher supply chain capacity
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