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IMRG MetaPack UK Delivery Index - June 2018

Reporting May 2018 Performance

On-line volume and average basket values hit record levels for May

  • The improving weather, two bank holidays and a royal wedding appear to have combined to provide both strong volume growth and a good average basket value for parcel orders.
  • From a service perspective, Next Day / Specified Day services have hit a record high for this time of the year as retailers use their delivery offers to win and retain customers in a difficult overall retail environment.
  • Unfortunately, combined with strong volume growth this has caused another dip in on-time performance to the lowest May level in the history of the Index.