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IMRG MetaPack UK Delivery Index - January 2018

Reporting December 2017 Performance

Lowest on-time delivery for online retail in December

  • December delivered new record volumes for the Delivery Index with a late surge that produced strong month-on-month growth from November.
  • The use of Next Day services remained high although not necessarily as a result of direct consumer demand.
  • This, combined with record volumes, poor weather and late promotions did put the supply chain under pressure and produced the worst on-time delivery statistics in the history of the Index. However, as many next day orders were not requested or required next day, this had less of a negative impact than it might have had.