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IMRG MetaPack UK Delivery Index - February 2018

Reporting January 2018 Performance

A strong start to 2018 for online – high volumes and high average order values

  • In volume terms, January 2018 has produced the best year-on-year result since 2013 with an uplift of +20.6% on January 2017.
  • Cross-border orders have increased after the traditional Christmas slow down with the bulk going to EU shoppers
  • In the UK more orders were sent by Economy services, perhaps reflecting a readjustment after the very hectic 2017 peak.
  • On time delivery improved considerably from the December low but a lot more needs to be done in terms of delivery efficiency if we are to return to the high levels of 2015-16
  • Average order values for parcel deliveries remain high, reaching a January record of £60.51.