The latest IMRG Capgemini Quarterly Benchmark reported an all-time high in click & collect orders for multichannel retailers in Q3, with the average percentage of sales using this fulfilment option (either in-store or through third-party solutions) reaching 29.3%. It’s also the largest quarterly increase that we have tracked since Q2 2013, and is up a full 6 percentage points on Q3 of last year.
[BLOG POST EXAMPLE] As it’s shown over the past few years, Black Friday has a remarkable capacity for behaving in ways that no-one expected and shifting in size and scale – and this year appears to have been no exception.
The IMRG Capgemini eRetail Sales Index has revealed the extent to which retailers slashed prices on Black Friday weekend, with the Index recording tumbling average basket values for numerous online retail sectors.
£133bn was spent online with UK retailers in 2016. The results demonstrate an exceptional performance for online retail in 2016, exceeding IMRG and Capgemini’s forecast of 11% growth for the year and unexpectedly reversing a trend of declining growth rates over the past few years.