IMRG Capgemini Quarterly Benchmarking Reports

The IMRG Capgemini Quarterly Benchmarking is an additional reporting tool that is open to all participants in the IMRG Capgemini e-Retail Sales Index. It tracks over 40 key performance indicators across 7 categories, leading to unique online performance i

IMRG Capgemini Sales Index - July 2020

IMRG Capgemini Sales Index - July 2020

21/07/2020

Sales Index July 2020 (Reporting June 2020)

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Delivery Week 2020 Report

Delivery Week 2020 Report

07/07/2020

The Covid-19 pandemic has fast-tracked many industry developments and delivery innovations that have long been discussed. Despite the devastating impact it will have on certain aspects of the retail industry, many businesses will emerge on the other side with new propositions and find themselves stronger than before.

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Building for Competitive Growth

Building for Competitive Growth

29/06/2020

Consumers’ needs and expectations are changing and whilst the majority tend to change their behaviours slowly, digital is accelerating this pace of change. This report highlights some of these changes and influences, with our report partner, Proximis, providing thought leadership as we provide suggested actions for consideration.

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IMRG Capgemini Sales Index - June 2020

IMRG Capgemini Sales Index - June 2020

17/06/2020

Sales Index June 2020 (Reporting May 2020)

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IMRG Capgemini Sales Index - May 2020

IMRG Capgemini Sales Index - May 2020

10/06/2020

Sales Index May 2020 (Reporting April 2020)

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IMRG Capgemini Sales Index - April 2020

IMRG Capgemini Sales Index - April 2020

05/05/2020

Sales Index April 2020 (Reporting March 2020)

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IMRG Capgemini Sales Index - March 2020

IMRG Capgemini Sales Index - March 2020

31/03/2020

Sales Index March 2020 (Reporting February 2020)

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Quarterly Benchmarking Q4 2019/20

Quarterly Benchmarking Q4 2019/20

24/03/2020

IMRG E-Retail and M-Retail Quarterly Sales Index

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Retail in the 2020s – Embracing Green to Turn Red into Black

Retail in the 2020s – Embracing Green to Turn Red into Black

13/03/2020

This is an IMRG report, supported by Logistics Reply. The Review examines how, by combining the need for provenance, compliance, brand protection and sustainability through technology, retailers can satisfy the new emboldened, ethically-aware consumer.

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IMRG Capgemini Sales Index - February 2020

IMRG Capgemini Sales Index - February 2020

28/02/2020

Sales Index February 2020 (Reporting January 2020)

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IMRG Returns Review – 2020

IMRG Returns Review – 2020

26/02/2020

This is an IMRG report, supported by Metapack. The Review examines the developing expectations of shoppers and increasing challenges for retailers to make Returns work.

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IMRG Data Report - How to Refine the Checkout to be SCA-Ready

IMRG Data Report - How to Refine the Checkout to be SCA-Ready

05/02/2020

This is an IMRG report, supported by J.P.Morgan, providing a guide for merchants wanting to understand how consumers might interact with secure customer authentication and what impact this could have on their journey.

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IMRG Data Report - 5 things we learnt from Black Friday 2019

IMRG Data Report - 5 things we learnt from Black Friday 2019

28/01/2020

This is an IMRG report, supported by Magento, looking at what we learnt from the Black Friday period 2019, and what it means for the event next year? This report focuses on five key developments from the peak sales event in 2019.

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IMRG Capgemini Sales Index - January 2020

IMRG Capgemini Sales Index - January 2020

23/01/2020

Sales Index January 2020 (Reporting December 2019)

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IMRG Metapack UK Delivery Index - January 2020

IMRG Metapack UK Delivery Index - January 2020

16/01/2020

IMRG Metapack UK Delivery Index Summary January 2020, reporting December 2020.

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Quarterly Benchmarking Q3 2019/20

Quarterly Benchmarking Q3 2019/20

14/01/2020

IMRG E-Retail and M-Retail Quarterly Sales Index

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IMRG Capgemini Sales Index - December 2019

IMRG Capgemini Sales Index - December 2019

10/01/2020

IMRG Capgemini Sales Index Summary December 2019

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IMRG Data Report - The Customer Is Always Right

IMRG Data Report - The Customer Is Always Right

08/01/2020

This is an IMRG report, supported by Zendesk, looking at how expectations around customer service are evolving, and what retailers can do about it.

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