GS1 UK is a community of over 30,000 members working in retail, foodservice, healthcare and more. We are one of 112 independent, not-for-profit GS1 organisations operating across 150 countries worldwide. We help everyone involved in making, moving and trading goods to automate and standardise their supply chain processes using the common language of GS1 global standards. And we bring the same efficiencies to the healthcare supply chain – right through to improved patient safety.

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How To Understand Your Cost-To-Serve To Maximise Your Margin

How To Understand Your Cost-To-Serve To Maximise Your Margin


A recent study published through Harvard Business Review investigated the shopping behaviour of an impressive 46,000 customers over a 14-month period from June 2015 to August 2016. Analysing every aspect of the shopping journey across all channels of a retailer, the study concluded that omnichannel retailing works. This article looks at why it’s essential for you to understand the true costs of serving your omnichannel customers if you're going to increase sales and maintain margin....

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