[PODCAST] Customer Experience: What is it and how can you improve it?



Customer experience is bandied around one of the most crucial elements in retail. But what exactly is good customer experience?

On 13th June, Andy Mulcahy, IMRG's Strategy and Insight Director, sat down with these retail experts to discuss what good customer experience looks like in 2019:

- Gabriella Rego, Cloud Customer Success Manager, EMEA - Magento, an Adobe company
- Ollie Sheerin, Customer Intelligence Advisor - SAS
- Stuart Gordon, Country Manager, UK - iAdvize
- Matt Furneaux, Commercial Director - Loqate, a GBG solution

Online retail sales data straight to your inbox - Subscribe to Online Retail Weekly

Join thousands of other Online Retail professionals

Get unique insights straight to your inbox for free, and improve your understanding of online retail. Subscribe to Online Retail Weekly now.

Fashion Connect 2020 scroll banner