public string sImagePath; ISIS IMRG
Promoting excellence and innovation in e-retail

About ISIS

Internet Shopping Is Safe
where you see this sign:

(always click on ISIS logo to verify)

Internet shopping delivery is safe
where you see this sign:


IDIS is a sub set and extension of the ISIS Code of Practice for e-Commerce



ISIS SAFE SHOPS LIST HERE
TOP TEN TIPS for online shoppers HERE
View the ISIS Code of Practice HERE
Download ISIS merchant informationHERE
Sign up as an ISIS merchant HERE
Registered ISIS merchants login HERE
Withdrawn/Unauthorised ISIS merchant accreditations HERE

ISIS: a keystone in the bridge of trust between shops and shoppers.

ISIS-accredited merchants now account for approximately two thirds of all UK online shopping.


Consumers can shop online with confidence wherever they see the ISIS logo because it certifies that the merchant has:

  • registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR;
  • had its web site and service reviewed and monitored by IMRG;
  • had its Business, VAT and Data Protection registrations checked by IMRG.


To verify the merchant's ISIS certification, simply click on the ISIS logo - a new 'ISIS verification' page will open up confirming that specific merchant's certification. If you see an ISIS logo that doesn't correctly link through to the verification page, please report it to IMRG immediately by emailing ISIS@imrg.org

ISIS (Internet Shopping Is Safe) is run by the e-retail industry body, IMRG.


Online Shopper Rights

As an online shopper with an ISIS-accredited retailer, you have the right to:

  1. Clear information before you place your order;
    • Notification of any limitations / Conditions
      • Charges that are complete and simple to understand
        • Access to information on your order progress/history
          • Delivery within the agreed time frame
            • Your goods arriving in good condition
              • Cancel an order for most goods
                • A clear returns process
                  Top Ten Tips

                  Top Ten Tips For Shopping Online

                  1. All of your usual shopping rights apply online: see www.dti.gov.uk/consumers
                    • Know who you're dealing with: get the seller's contact details and postal address
                      • Be aware of terms and conditions: check payment details and delivery details
                        • Keep records of what you order
                          • EU Law protects you against fraudulent use of your payment card in EU transactions: credit cards give you extra protection
                            • Only give your payment card details over a secure connection, and never by email: never disclose your PIN number to anyone, and never send it over the internet
                              • You usually have at least 7 days to cancel an order and request a refund from an EU retailer
                                • Check your payment card statement carefully: you have at least 90 days to report a suspect transaction
                                  • When you buy goods online from outside the EU:
                                    • you are an importer and may be liable to pay any Customs Duty and VAT;
                                    • err on the side of caution as it may be difficult to seek redress if problems arise
                                  • If you have a problem, contact the seller then, if you need to, the payment company, local Trading Standards Office and any 'trustmark' organsiation the seller is registered with

                                      ISIS SAFE SHOPS LIST: hundreds of great ISIS-certified shops, listed both alphabetically and by category

                                      ONLINE SHOPPING GUIDELINES: Official consumer internet shopping advice from the e-retail industry.

                                      MODEL TERMS FOR E-RETAILERS: Model terms to help internet retailers comply with consumer protection laws.


                                      IDIS HOME DELIVERY CHARTER : online shoppers' delivery rights and responsibilities



                                      PROBLEM WITH AN ISIS-REGISTERED MERCHANT?

                                      If you have a problem with an ISIS-certified merchant:

                                      - you will need to contact the merchant and ask them for a remedy. If you are still not satisfied:

                                      - email ISIS@imrg.org IMRG will forward your message to the merchant, asking them to respond quickly. Please ensure that your message contains enough information to enable the merchant and IMRG to take action:

                                      • your name, contact details and a telephone number;
                                      • the merchant's name and URL;
                                      • the problem: product / service name and details; any order / enquiry number; dates, etc.


                                      ISIS HELPING MERCHANTS: The ISIS SAFE SHOPS LIST creates a level playing field for all reputable online merchants. As a participating merchant, your site visitor can see and verify with just one click that you are ISIS-registered and therefore safe to shop with. Merchant participation is low-cost, from just £125+VAT per annum.


                                      Sign up as an ISIS merchant here
                                      Registered ISIS merchants login here

                                      ISIS logos for Accredited Retailers ONLY

                                      Their use is restricted as a registered trademark. To display the ISIS logo on your accredited website, please use one of the logo's below:

                                      Medium ISIS Logo

                                      Small ISIS Logo

                                      Smallest ISIS Logo



                                      GOVERNMENT QUOTES (at launch on 24/7 DAY, 24 July 2001):


                                      UK E-commerce Minister Douglas Alexander said:
                                      "This campaign shows what retailers can do to get the safe shopping message out to the public. Industry initiatives like this can enhance consumer confidence in e-commerce and are very much to be welcomed".

                                      The UK Government's E-Envoy Andrew Pinder said:
                                      "Educating consumers about how they can shop online with confidence and safety is a vital part of the Government's objective of making the UK the best place in the world for e-commerce. Government, industry, and consumers must all take a part in this process, and therefore we are happy to support IMRG's campaign".




                                      ISIS IS FACILITATED BY:








                                      WITHDRAWN/UNAUTHORISED ISIS ACCREDITATION

                                      Executive Tools (NEVER held ISIS accreditation)
                                      www.executivetools.co.uk
                                      25 Boulton Road,
                                      Stevenage Business Park,
                                      Stevenage,
                                      Hertfordshire,
                                      SG1 4QX
                                      01438 740 750

                                      Datakits(ISIS Accreditation Withdrawn December 2006)
                                      www.datakits.co.uk
                                      247b Francis Avenue
                                      Southsea
                                      Hants
                                      PO4 0AL
                                      0870 4111 114

                                      Perfect Store International Trade Company (NEVER held ISIS accreditation)
                                      www.perfect-store.com
                                      Putian, Fujian, China

                                      PixDiscount (ISIS Accreditation Withdrawn July 2006)
                                      www.pixdisount.co.uk
                                      Energy Park, Bat.6, 134 Bld de Verdun, 92413 Courbevoie Cedex, France.
                                      +33 1401 29042

                                      GSM Mobiles (NEVER held ISIS accreditation)
                                      www.gsmmobiles.com
                                      Micro Business Park, 50 Greatorex St, London, E1 5NP
                                      0207 377 6699

                                      Smoke and Payless (NEVER held ISIS accreditation)
                                      www.smokeandpayless.com
                                      Apartado 180, Cruce de Arinaga, Santa Lucia de Tirajana, E-35118 Spain

                                      Information Technology XL (ISIS Accreditation withdrawn January 2005)
                                      www.itxl.co.uk
                                      Unit 48, Westlands Drive, Canford Cliffs, Poole, Dorset, BH13 7LS
                                      0870 333 3428

                                      PCTable.com (ISIS Accreditation withdrawn March 2005)
                                      www.pctable.com
                                      Unit 2 Masons Road, Stratford upon Avon, Warwickshire, CV37 9NF
                                      01789 414 449

                                      Crystal Tec (ISIS Accreditation withdrawn May 2005)
                                      www.crystaltec.co.uk
                                      and
                                      www.directelectricals.co.uk
                                      CrystalTec Limited, 61 Doulton Drive, Smethwick, West Midlands, B66 1RA
                                      0870 609 1520

                                      Appliances You Need (NEVER held ISIS Accreditation)
                                      www.appliancesyouneed.co.uk
                                      Suite 210
                                      3 Coburn Road
                                      Docklands
                                      London
                                      E3 2DA
                                      0870 080 2350