Date:03 August 2012
BYBOX Wins contract with leading IT Company ENSIGN
Providing technical assistance 365 days a year
ByBox, the UK market leader in field service solutions, has won a contract with the UK’s leading integrator of wireless and conventional network systems, Ensign.
Ensign specialises in providing secure wireless network and mobile computing technology systems, offering a wide range of devices for the purpose of data collection solutions, portable printing, Voice Picking systems and RFID applications. It has a wide customer base, including the NHS, retail, warehousing, manufacturing, pharmaceutical, aerospace, automotive, government and local authorities.
The two companies are well-matched as each has unrivalled experience in their respective industries and both focus on providing innovative services tailored to their customers’ needs.
Operating 365 days a year, including Bank Holidays, the ByBox Tech Courier service offers a four hour, eight hour and next business day technical swap out, fix or collection of machines and components, which provides a crucial service to Ensign.
Many of Ensign’s customers in government, NHS and business sectors operate systems where it is critical there is as little downtime as possible. So it is essential that faulty equipment is replaced or repaired quickly.
With access to field service technicians across the UK, the ByBox Tech Courier Service helps Ensign meet tight Service Level Agreements. Moreover, ByBox offers a complete solution thanks to its unique software platform Thinventory™ which gives complete visibility of the supply chain at all times.
As well as mobilising an engineer to carry out a particular job, Thinventory™ can pinpoint the location of the nearest available part and also manage the return of faulty parts. These are either sent to the ByBox in-house repair centre, or to another repairer, or, if under warranty, back to the manufacturer for compensation.
Mark Garritt, Managing Director of ByBox, said: “We are delighted to be working with Ensign and look forward to a long and productive relationship.
“Like ByBox, Ensign has an unmatched reputation in its field and places great importance on understanding its customers’ exact requirements then providing solutions which are cost-effective and efficient.”
Paul Barrington, Customer Services Manager of Ensign, said: “Ensign always tries to deliver the best service possible, and we have found in ByBox a partner that is equally focused on providing services of the highest standards. Over the years that Ensign has been dealing with ByBox, we have always found them cooperative and willing to adapt to the ever changing requirements that our customers are faced with.
ByBox specialise in delivering items pre 8am into by far the largest and most sophisticated dropbox network in the UK. 18,000 dropboxes in 1,500 locations mean that a dropbox is on average within 2.5 miles of a field engineer. Lockers are located at convenient locations such as supermarkets, petrol stations and train stations and with them being accessible 24/7, engineers can collect parts at their convenience. There are also networks in the Republic of Ireland, France and the Benelux. The entire ByBox operation runs 7 days a week, 365 days a year; a unique service which no other company in the sector offer. ByBox makes 20 million deliveries a year and over 20,000 mobile engineers use the ByBox platform daily.
ByBox has also developed a consumer solution that will revolutionise the home delivery marketplace. myByBox allows consumers to collect their internet orders at a locker if they are unable to receive deliveries at home or at work; ensuring they never miss a delivery.