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Press Releases

16 May 2013
Warm weather in April gives online travel sector a boost
Latest figures from the IMRG Capgemini e-Retail Sales Index, reveal the impact the short spell of warm weather had on shoppers’ purse strings in April, recording a 16% rise on the same time last year....more
07 May 2013
Three quarters of UK consumers say positive delivery experience drives loyalty
The role that fulfilment can play in customer retention is underscored by new research from IMRG, which found 74% are encouraged to shop again with a specific online retailer if the delivery experience was positive....more
01 May 2013
International growth means UK online parcels will hit 2.2 billion by 2017
The total number of parcels and packages created by online purchases (excluding 2-man and groceries) is forecast to reach almost 2.2 billion by 2017, according to a report by IMRG and Manhattan Associates....more
29 April 2013
Survey finds 4G will accelerate mobile shopping
Just over one third (34%) of smartphone owners will be ‘very likely’ or ‘likely’ to purchase more items from their mobile device thanks to 4G technology and faster internet connections, according to the latest eCustomerServiceIndex survey of 2,000 consumers from eDigitalResearch and IMRG....more
24 April 2013
eCommerce Awards for Excellence open for entries
The eCommerce Awards for Excellence are the only awards of their kind in the UK and the highlight of the year for the e-commerce industry. Now entering its 5th year the awards continue to bring together the e-commerce industry to celebrate the UK’s leaders in e-commerce innovation....more
18 April 2013
The Explosion of mobile: infographic
For over three years now, eDigitalResearch and IMRG have been tracking the growth of the mobile market in the UK and documenting changes and emerging trends. Both firms have an unprecedented amount of data and expertise and are now sharing the latest consumer results in the second Explosion of Mobile Infographic to help brands better understand the future of the channel....more
16 April 2013
Cold weather no barrier for online shoppers in March
According to the latest results from the IMRG Capgemini e-Retail Sales Index, online shoppers were not put off from making purchase decisions by the freezing weather in March, as online retail sales rose 16% year-on-year.
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14 March 2013
Online Retail Growth Steady, but Mobile Trends Developing
There was a steady performance for the online retail market in February as sales rose 13% year-on-year, according to the IMRG Capgemini e-Retail Sales Index. This is broadly in line with our forecast for the year as a whole (12% growth)....more
14 March 2013
EMOTA commits to drive borderless digital commerce in Europe
EMOTA, the European Multi-channel and Online Trade Association, in cooperation with the eShow Barcelona, today hosted the International E-Commerce Forum in Barcelona, which attracted more than 100 delegates representing e-commerce pure players, multi-channel retailers and distance sellers from several European countries, to discuss and share the secrets of successful cross-border trading and debate the core issues that will define and shape Europe’s digital commerce agenda....more
11 March 2013
How Can Retailers Succeed in the Digital Decade?
How can retailers succeed in a retail environment where they are being forced to adapt swiftly due to the impact of relentless social and technological change? IMRG have produced a free-to-download report focusing on the range of opportunities available for retailers who are willing to embrace the digital decade....more
07 March 2013
Cross-border Online Sales to reach £10bn for UK Retailers in 2013
Cross-border sales in Europe are set to reach €36bn in 2013 to account for 10.6% of total online sales in the region, according to IMRG. In 2012 the value of cross-border sales were estimated to be worth €26bn....more
07 March 2013
IMRG teams with the National Business Awards to find the UK’s best Digital Businesses
IMRG is working with the National Business Awards to support its 2013 campaign to find Britain’s best Digital Businesses and celebrate their contribution to the economy in the run up to the twelfth annual awards ceremony to take place in November....more
06 March 2013
Hot Shops List - February 2013
Not surprisingly, travel companies dominated the Hot Shops List during the peak winter travel period, accounting for 11 of the top 50 retailers by visits. The fastest movers within travel were Thomas Cook (up 25 places from the last quarter), Thomson (+15), Travel Republic (+12) and British Airways (up 10 places). One notable absence this time from the top 50 list was First Choice, having only reached 56th position in the rankings....more
27 February 2013
£7.5bn Spent through Mobile Devices in 2012
The value of sales through mobile devices (smartphones and tablets) hit £7.5bn in 2012, according to data from the IMRG Capgemini Quarterly Benchmarking....more
14 February 2013
Strong Start to the Year for Online Sales
The Online retail market has got off to a strong start in 2013, with the IMRG Capgemini e-Retail Sales Index recording 16% year-on-year growth in January. This represents a month-on-month decline of 27% on December 2012, which is a common trend following the peak Christmas shopping period....more