Mobile

The mobile channel is currently experiencing rapid growth for retailers, with technology continually changing the way consumers engage with brands. This area focuses on content specific to mobile-commerce.

Some Facts and Figures
  • UK sales via mobile devices (including tablets) soared 313% year-on-year in July 2012, according to the IMRG Capgemini m-Retail Sales Index
  • Conversion rates via mobile devices are growing – year to date (January to July), the average is 1.4%, up from 0.8% in the same period in 2011
  • The average spend via mobile device (excluding travel) in July was £85, compared with an average of £84 for total e-retail sales (excluding travel)
  • Mobile internet will surpass the number of fixed users by the end of 2015
We think of m-commerce as a very modern concept, but actually it is 15 years’ old; It was born in 1997 in Helsinki, Finland, when Coca-Cola installed the first two mobile-enabled vending machines which allowed customers to pay by sending an SMS message.  While we have seen rapid adoption in the use of mobile phones in the UK over recent years, it is fair to say that the development of mobile commerce into a viable channel for retailers has been slow. However, findings from the IMRG Capgemini Quarterly Benchmarking Index have revealed that, in the space of just two years, m-commerce has risen from 0.4% of UK e-retail sales at the beginning of 2010, to around 12% in the second quarter of 2012. By the end of this year we expect mobile commerce to account for 1 in 5 (20%) online sales, and visits through the channel to reach around 1 in 3 (30%).

Video and Channel Updates


IMRG Capgemini m-Retail Sales Index


The IMRG Capgemini m-Retail Sales Index tracks sales via mobiles devices (including tablets) from reputable UK e-retailers. It tracks year-on-year and month-on-month growth, average spend via mobile devices and mobile conversion rates.

View Index reports here

More mobile data in IMRG's Monthly Review

Mobile-activated magazine ads double in number: report

A report from Nellymoser has found that, in the second quarter of 2012, approximately 10% of magazine advertising pages contained a QR code or other activation mechanism, a rise of 5% on the year before. The Q2 "Mobile Activated Print in Magazine Advertising" report also found that, when it comes to activating print ads via mobile, Sally Hansen is the most active brand with 64 codes used by the brand over the period. In addition, every magazine surveyed by Nellymoser for study printed at least one mobile action code during the second quarter, the first time this has occured...Read more


Three quarters of businesses don’t understand mobile messaging

86% of businesses were not aware of the high response rates of SMS, according to the Great British Mobile Survey. In addition, 75% of businesses did not know that 97.5% of all text messages are usually read within five seconds. However, the report also found that two-thirds of business owners stated found SMS more effective than email in their overall marketing campaigns, while 67% actually preferred mobile messaging and mobile Web compared to applications...Read more


Half of All Mobile Phones Will Be Smartphones by 2013

Smartphones will account for half the market in 2013 according to a report from IHS. This forecast brings the tipping point forward two years from the firm's earlier prediction. The report puts phones into three categories: Smartphones, feature phones and basic, low-cost phones. Smartphones will already outstrip feature phones this year, according to the research, although they will not quite pass 50% market share. In 2011, smartphones made up an estimated 35% of the worldwide market...Read more



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