Some Facts and
Figures
- In 2012 IMRG estimates that the UK
e-retail sector will generate in the order of 1.05 billion orders and
packet and parcel deliveries (excluding Grocery and ‘2
man’)
- Deliveries that are made
late (in accordance with the customer expectation) or not at the 1st
attempt, cost UK e-retail stakeholders in excess of £850 million a year
in avoidable costs
- Three quarters of the UK’s
online shoppers confirm that a good delivery experience (including
returns), encourages loyalty to a particular
retailer
- The impact of social
networks, as regards consumers perceptions of the delivery service
online retailers provide, has doubled in the past 12 months with 35%
confirming that a social network (delivery) comment has influenced their
choice of retailer (with an additional 17.5% saying that they MAY have
been influenced)
- Despite the
consumer's need for delivery information only 11% of retailers sent a
pre-delivery text message to update their customer on the progress of
their order and only 64% provided ‘tracking links’ at the time of order
confirmation (sources: MICROS Online Delivery Report 2012 and
MICROS Home Delivery in The UK – The Doorstep Experience
2012)
Video and Channel
Updates
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IMRG Metapack UK Delivery
Index
The IMRG MetaPack UK Delivery Index has been
designed to enable the e-retail industry to track a range of key
benchmark metrics for the first time including parcel volumes, order
values, delivery services employed and destinations served. The data is
derived from dispatches from more than 220 retailers and represents more
than 3.5 million orders in any single month.
View
Index reports here
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