CUSTOMER RETENTION PRESS RELEASES

• 13 August 2012
  Innovative Fundraising Tool Builds Pounds for Screwfix Charity
  Multi-channel retailer Screwfix is celebrating after having raised more than £10,000 in just four months for prostate and testicular appeal, Everyman.  The essential funds were raised a few pennies at a time by customers who donated their ‘spare change’ 50,000 times via Pennies, the electronic charity box....more
•  
• 02 July 2012
  Smalto Selects Demandware to Power International eCommerce
  Demandware®, Inc., a leader in on-demand ecommerce, today announced that Smalto, a Couture House for men founded in 1962 in Paris, has chosen the Demandware Commerce platform to power the international expansion strategy of its online store....more
•  
• 28 June 2012
  Online beauty retailers are witnessing a sharp rise in female customers over the age of 50
  Online beauty retailers are witnessing a sharp rise in female customers over the age of 50. The trend has been noted over the course of the past year....more
•  
• 19 June 2012
  Data Mining Technology Now Central To Analysing Consumers’ Online Shopping Habits
  Online merchants work hard to optimise the performance of the products on an eCommerce site, based on customer behaviour. Offering a variety of products, displaying these products in an attractive way...this all leads to the increased interest of shoppers in actually closing a transaction....more
•  
• 18 June 2012
  eCommera launches Mobile App Service for brands and retailers
  eCommera, a pioneering provider of intelligent, multi-channel trading solutions has launched a mobile app service, specifically designed to provide brands and retailers with a quick route to market to sell via mobile devices and deepen customer engagement....more
•  
• 14 June 2012
  Vineyard Vines Delivers the Good Life with New eCommerce Site Powered by Demandware
  Demandware®, Inc., a leader in on-demand ecommerce, today announced that Vineyard Vines®, the Connecticut-based clothing company best known for its whimsical neckties, recently launched its new ecommerce site, www.vineyardvines.com, on the Demandware Commerce platform....more
•  
• 07 June 2012
  90% of Brits planning 2012 holiday, despite double dip recession
  Despite the state of the economy, 90% of British adults are planning a holiday in 2012, up from 82%
  ...more
•  
• 30 May 2012
  Performance Network Offers Publishers ePrivacy Compliance with New Plug-in
  Today, Affiliate Window announces the release of its latest development, a cookie management solution for publishers. The Affiliate Window ePrivacy plug-in is freely available to all network publishers and has been created to comply with the revised European ePrivacy Directive by allowing website users to manage their own privacy settings....more
•  
• 25 May 2012
  iForce brings in former LIVING TV PR to set up in-house PR department
  iForce, the UK's leading e-fulfilment and returns logistics business, has appointed former LIVING TV Senior PR Manager, Jessica Littlewood, to set up an in-house PR function for the first time....more
•  
• 24 May 2012
  Second year running for Cloggs
  Venda client Cloggs (www.cloggs.co.uk) is celebrating after winning the Drapers Footwear eTailer of the Year award for the second year running....more
•  
• 22 May 2012
  Life is good Leverages Demandware to Spread the Power of Optimism in the Digital Space
  Demandware®, Inc., a leader in on-demand ecommerce, today announced that Life is good, the iconic lifestyle brand whose mission is to spread the power of optimism and help kids in need, has selected Demandware Commerce as the central platform to support its digital growth strategy...more
•  
• 09 May 2012
  FACT-Finder and Meyle + Müller announce strategic cooperation
  GlobeTrotter is first joint customer of the two Pforzheim-based companies
  Search specialist FACT-Finder and media service providers Meyle + Müller, both headquartered in Pforzheim, have entered into a strategic partnership...
  ...more
•  
• 08 May 2012
  M-commerce viewed by 25.000 e-shoppers surveyed in the UK and France by Yuseo
  Mobile channel is considered by many as the new digital revolution proposing significant potential in terms of customer relations, sales and advertising.
  ...more
•  
• 04 May 2012
  eDigitalResearch bring EU cookie compliance changes to survey feedback tool
  Leading market research specialists eDigitalResearch have today announced the launch of simple, yet effective changes to their eDigitalSurvey feedback tool to help clients achieve complete compliance with the new EU Cookie Directive quickly
  ...more
•  
• 03 May 2012
  GlobalCollect continues its successful Customer Advocacy
  Over 150 top worldwide eCommerce leaders and leading keynote speakers focused on ‘Connected Futures’ with GlobalCollect, the world's premier payment service provider of local e-payments....more
•  
• 25 April 2012
  The global rise in ‘always-on’ shoppers driving eCommerce
  Global e-shoppers spend on average 22% (UK average: 25%) of their annual outgoings on goods and services online, shop for 5 hours a month (UK average: 6),
  ...more
•  
• 24 April 2012
  Brands open up new sales channels direct to customers, despite the risks
  Brands are investing heavily in selling direct to their customers and adopting a ‘wait and see’ attitude to potential pitfalls such as the risk of cannibalising their existing channels
  ...more
•  
• 17 April 2012
  Perry Ellis Powers Digital Commerce Strategy Across Multiple Brands and Channels with Demandware
  Demandware®, Inc. a leader in on-demand ecommerce, today announced that Perry Ellis International, the iconic, global apparel designer, distributor and licensor, has selected Demandware Commerce as the central platform for managing holistic digital commerce experiences for its multiple brands....more
•  
• 11 April 2012
  Was £240 Now £28 - Why Retailers Need To Check Online Prices
  Retailers need to monitor their online pricing closely to ensure they are not missing out on profit margins due to incorrect pricing.
  ...more
•  
• 05 April 2012
  Montreal-Based Browns Shoes Finds the Perfect Fit with Demandware
  Demandware®, Inc., a leader in on-demand ecommerce, today announced that Browns Shoes, the leading retailer of fashion footwear in Canada, has selected the Demandware Commerce platform to power its new multi-brand, multi-channel digital commerce strategy....more
•  
• 29 March 2012
  More than two-thirds of consumers have cut ties with a company after their data was mishandled
  Research from database marketing firm Transactis shows responsible use of personal data is essential to gaining customer trust and maintaining loyalty....more
•  
• 28 March 2012
  10CMS renamed Amplience to put its ‘one platform’ proposition in the spotlight
  Amplience is the new name for 10CMS.  The leading merchandising and commerce content company has undertaken a total brand refresh and released an updated merchandising platform, as it seeks to press home its advantage around Touch, Multi-Screen and Social Commerce....more
•  
• 22 March 2012
  TNT Post UK bags Tesco
  TNT Post, Britain’s largest private postal operator, has been appointed by Tesco to manage one of the country’s largest mail contracts, handling up to 180 million items per year....more
•  
• 20 March 2012
  arvato to be key sponsor at Soccerex
  arvato Entertainment Europe the global outsource experts have signed up to be a key sponsor at the Soccerex European Forum in Manchester 28/29 March 2012....more
•  
• 13 March 2012
  Profitero Named IBM Global Entrepreneur Of The Year 2012
  Pricing intelligence firm Profitero has been announced the IBM Global Entrepreneur of the Year at the IBM SmartCamp Global Finals in San Francisco, California....more
•  
• 13 March 2012
  How To Monitor Your Competitors' Online Private Label Prices Efficiently
  Businesses need to watch what their competitors are doing with private label and pricing to avoid losing out on market share to the competition....more
•  
• 12 March 2012
  Social networks and e-commerce : direct feedbacks from the e-shoppers
  
  Between October and December 2011, YUSEO surveyed some 13,000 e-shoppers in Britain and 12,000 in France about their social network experiences and their online purchasing habits.
  
  ...more
•  
• 12 March 2012
  The UK eCommerce Basket is worth over £3,370
  UK online shoppers spent over £3,370 online in the last year, according to the 2012 WorldPay eCommerce Basket survey....more
•  
• 09 March 2012
  arvato success at SMMEX
  arvato-entertainment Europe the global outsource experts had fantastic success at SMMEX, their first UK sports exhibition....more
•  
• 23 February 2012
  Nordic ID RFID Zone comes to Retail Business Technology Expo
  Nordic ID, one of the leading manufacturers of mobile computers and handheld terminals in Europe and pioneers in the use of radio frequency identification (RFID) technology,...more
•  
• 22 February 2012
  Usability is key to Brand Experience of e-commerce site
  For the past year or so, ecommerce sites have all been focused on content: do they have a blog; do they have the right pictures; are they stocking the right products with the right descriptions?
  ...more
•  
• 07 February 2012
  Online, mobile and brand reputation is increasingly important for UK travellers
  Online, mobile and brand reputation is increasingly important for UK travellers, according to the latest eCustomerServiceIndex results from eDigitalResearch and IMRG....more
•  
• 01 February 2012
  Bazaarvoice and the Center for Generational Kinetics Release New Study on How Millennials Shop
  Millennials – currently in their mid-teens to mid-30s – will have more spending power than any other generation by 2017.
  ...more
•  
• 09 January 2012
  IMRG PAVILION AT RETAIL BUSINESS TECHNOLOGY EXPO
  IMRG are an official show supporter and work closely with the organisers to produce the independent seminar programme for the Multichannel Theatre. New for 2012, a dedicated pavilion has been created for IMRG and its members and is situated close to the Multichannel Theatre....more
•  
• 23 August 2011
  Are Savvy Men Hot on the Heels Of Women?
  Consumers across the UK are bracing themselves against rising prices and reduced disposable incomes as a result of pay freezes and inflation, but savvy shoppers spending habits could be the key to the recovery of high street sales say Hitachi Capital Consumer Finance....more
•  
• 11 January 2011
  House of Fraser Launches on Affiliate Window
  

  House of Fraser, the UK’s leading premium department store has launched a new affiliate programme with performance marketing network, Affiliate Window. House of Fraser offers over 850 brands online, ranging from designer clothing to

  ...more
•  
• 17 December 2010
  The great escape: retailers missing out as brands fail to engage with customers in store
  
  ...more
•  
• 08 December 2010
  CONSUMERS SHOPPING ONLINE ACTIVELY LOOK FOR ADVERTS TO GUIDE ENTERTAINMENT PURCHASE CHOICES, ACCORDI
  Adverts play an important role in the online shopping journey for many consumers, from initial product research through to purchase The majority (74%) of consumers are always or sometimes actively looking for adverts related to...more
•  
• 01 December 2010
  ANALYST RESEARCH HIGHLIGHTS NEED FOR RETAILERS TO PROVIDE A UNIFIED CUSTOMER EXPERIENCE
  1 December, 2010 – hybris, a leading multichannel commerce software vendor, has announced the findings of research it has commissioned from IDC looking at how retailers can improve their sales and customer retention through improved...more
•  
• 25 November 2010
  A third of Britons expect to be worse off in 2011, travel sector likely to suffer
  Almost a third of Britons expect to be financially worse off in 2011, according to a report launched today, with the travel sector expected to feel the impact as consumers reign in spending. The Webloyalty Travel....more
•  
• 07 September 2010
  www.figleaves.comselects Webloyalty to enhance its online revenue strategy and add value to shoppers
  Webloyalty, a leading provider of incremental revenue for online businesses, today announced its partnership with figleaves.com. Webloyalty will help the online fashion retailer to increase revenue and drive......more
•  
• 07 September 2010
  Landmark agreement extends ASA’s digital remit
  The digital remit of the Advertising Standards Authority (ASA) is to be extended significantly to deliver more comprehensive consumer protection online. The ASA’s present remit online includes ads in paid-for space and sales......more
•  
• 06 September 2010
  INDIUM WEB MANAGEMENT FOCUS ON CHRISTMAS PLANNING
  Indium Web Management To Spend September Focusing On Ecommerce Christmas Planning Indium Web Management are spending September focusing on key topics which will help their clients plan their eCommerce Christmas more effectively. The company...more
•  
• 02 September 2010
  Sports Authority Signs New Deal with GSI Commerce to Enhance Multichannel Experience
  Expanded Agreement Includes Ship-to Store, Ship-from Store, In-Store Pickup and In-Store Ordering Capabilities to Increase Overall Customer Loyalty and Satisfaction KING OF PRUSSIA, Pa., Aug. 30, 2010...more
•  
• 02 September 2010
  GSI Commerce to offer Fulfilment and Customer Care as standalone services
  GSI Commerce, (www.gsicommerce.eu) the full service provider of end-to-end ecommerce and multichannel retail services, today announced that it is to offer fulfilment and customer care as two separate, standalone...more
•  
• 02 September 2010
  Ve Interactive Upgrades VeCapture Shopping Cart Abandonment Software Solution
  In an effort to support online merchants in the all important fourth quarter of 2010, Ve Interactive has launched a new version of its ecommerce abandonment software – VeCapture to include VeContact Lite, a new email campaign management tool...more
•  
• 26 August 2010
  UK’s largest online white goods retailer innovates with new use of Bazaarvoice platform
  DRL Ltd., the UK’s largest online white goods retailer, is working with Bazaarvoice to transform its Appliance Reviews website into the UK’s de facto word of mouth community...more
•  
• 24 August 2010
  GSI Center for Online Retail Excellence Shares Keys to Winning this Holiday Season
  To help online retailers prepare for and prosper during the 2010 holiday shopping season, the GSI Center for Online Retail Excellence (CORE) will share strategic insight and pragmatic tips via a live...more
•  
• 13 August 2010
  Pharmacy2U Gets The Right Medicine for Online Growth
  Pharmacy2U is working with Avail Intelligence to increase sales and improve customer service online. The pioneer of internet pharmacy is using Avail’s behavioural merchandising suite to provide real-time...more
•  
• 09 August 2010
  Chapter Eight Client Signs up for Full Service
  Leeds based digital agency Chapter Eight have been appointed to handle public relations and search engine optimisation (SEO) activity for leading menswear e-commerce site www.paulcostelloeman.co.uk. The website features...more
•  
• 28 July 2010
  Retailers Could Boost Online Sales with Better Customer Service
  More than a third (35 per cent) of Britons would spend more online if offered better customer care or advice, indicating that retailers are missing out on valuable sales, according to a new survey released today.......more
•  
• 23 July 2010
  IMRG Announces Programme to Measure and Benchmark Online Customer Experience
  IMRG has introduced a new annual programme aimed at helping online retailers increase sales and reduce cost while also boosting consumer confidence. Called the Index of Customer Experience (ICE), this unique programme will test...more
•  
• 22 July 2010
  Online Retailers Flock to ChannelAdvisor in Second Quarter in Preparation to Sell More this Holiday Season
  Research Triangle Park, ChannelAdvisor, a solution provider that enables online retailers to improve efficiency and increase revenue, today announced more than 230 new customer additions. Noteworthy ChannelAdvisor customer......more
•  
• 22 July 2010
  Retailers Could Boost Online Sales with Better Customer Service
  More than a third (35 per cent) of Britons would spend more online if offered better customer care or advice, indicating that retailers are missing out on valuable sales, according to a new survey released today. Findings from the research......more
•  
• 21 July 2010
  Splendia Adds a Touch of Payment Service Luxury to its E-tourist Platform with GlobalCollect
  Splendia, the leading online booking service for luxury and character hotels, has signed an agreement with GlobalCollect, the world's premier payment service provider of local e-payments, to process online card payments Amsterdam,......more
•  
• 21 July 2010
  Catalogue Retailer Freemans Selects Webloyalty to Support its Online Revenue Strategy
  Webloyalty, a leading provider of incremental revenue for online businesses, today announced its further expansion into the online retail sector by winning business to work with Freemans, one of the UK’s......more
•  
• 20 July 2010
  Best Buy UK Selects Axida HDI Software For Home Delivery Proposition
  Best Buy, a leading consumer electronics retailer, has selected Axida’s HDi home delivery software to support the company’s goal of providing customer service excellence to customers wherever they are. The Axida HDi software integrates with......more
•  
• 19 July 2010
  Top Tips for Pay Per Click
  So you've invested time and money into your business, the website looks great and you have some exciting new products, but without regular traffic your business is going nowhere......more
•  

CUSTOMER RETENTION WHITE PAPERS

• 28 March 2013
  Garment returns and apparel e-commerce
  It can be hard to know where to start when researching virtual fitting rooms.  The white papers on this page give you plenty of ammunition to take to your Board.
  ...more
•  
• 20 September 2012
  The 12 tips of Christmas
  Online retail is a fiercely competitive marketplace and Christmas is one of its keybattlegrounds. While consumers are still eating ice cream, online retailers need to be thinking about turkey and all the trimmings....more
•  
• 14 September 2012
  Content is Still King in the Omni-Channel World
  Customers are no longer “cross-channel customers” or “ecommerce customers” or “bricks and mortar customers”. They are now simply “customers” – the channel doesn’t matter. The reality is most customers now interact with a retailer and a brand across all channels throughout their purchase journey....more
•  
• 28 May 2012
  Affiliate Window Case Study: Anglian Home Improvements
  Anglian Home Improvements (AHI) launched their new Lead Generation campaign with Affiliate Window in September 2011....more
•  
• 20 April 2012
  Online Shopper Intelligence - UK - Q3 2011
  This white paper aims to provide an overview of online shopping in the UK based on research completed during Q3 2011....more
•  
• 20 April 2012
  Online Shopper Intelligence - UK - Q4 2011
  While Kantar Media Compete’s last white paper provided a picture of the general online retail landscape, this latest Q4 instalment focuses on consumer behaviours within the high consideration category of electronics....more
•  
• 01 February 2012
  IMRG Annual Report 2012
  Identifying best practice through analysis of current and future trends, to enable IMRG members to go into 2012 with the best possible chance of success.
  ...more
•  
• 21 September 2011
  Managing Growth in an Era of Consumer-Driven Commerce
  Consumers are evolving and becoming increasingly Web-centric. Mobile devices and increased Web access have given them newfound power and influence to dictate the way retailers must engage with them....more
•  
• 01 September 2011
  GSI Commerce - 2011 UK Fashion Retail Report
  For a second year running GSI Commerce International has commissioned a survey of UK adults and their online Fashion buying habits. Highlights from the report include almost half (45%) of consumers prefer shopping for clothes and accessories online....more
•  
• 24 August 2011
  e-Customer Service Index: August 2011
  The quarterly UK e-Customer Service Index report is designed to provide businesses with information, support and an ongoing review of customer satisfaction with the online retailing services. Data has been gathered using a standard survey since December 2006....more
•  
• 11 July 2011
  The Secrets to Enduring Customer Relationships
  In today’s economy - marked by careful spending, fragile consumer confidence, and intense (and often widespread) competition - profitable, long-term customer relationships are indispensable ingredients to retailing success....more
•  
• 29 June 2011
  Quick-Response Codes in a Multi-Channel World
  It’s no secret that eCommerce sites and shoppers alike are relentlessly identifying and embracing a range of useful and sophisticated technologies to streamline, accelerate, and enhance cross-channel shopping experiences. That makes it more important than ever for merchants to “adopt and adapt” along with their consumers.
  ...more
•  
• 02 August 2010
  What is Behavioral Merchandising?
  Behavioral merchandising is the art and science of using customer behavior to place, promote and display products in order to maximize retail sales revenue. In an online retail context, examples includes using data on where visitors come from,...more
•  
• 02 August 2010
  Launching Avail Behavioral Merchandising - A Best Practice Model
  This detailed project model was developed based on experiences and best practices drawn by from over 100 successful launches of Avail Behavioral Merchandising™ at online and multi-channel retailers, and addresses: •What resources are...more
•  
• 02 August 2010
  The Behavioral Merchandising Vendor Checklist
  There are a lot of vendors claiming to be able to optimize your merchandising. How do you tell them apart – and what should you look for? In this white paper for online retailers, we provide an essential 12-point check list of important things...more
•  
• 23 July 2010
  Adobe Scene7 Global Survey Reveals Customer Experience Trends for 2010
  Adobe Scene7 has just released the results of its fourth-annual quantitative worldwide survey entitled, "Customer Experience in the New Decade," providing a revealing look at how leading global cross-industry businesses plan to enhance online...more
•