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Welcome to IMRG

IMRG is the UK’s industry association for online retail.

That means we track sales growth for a range of sectors as well as covering mobile, logistics, cross-border, social media and everything else associated with selling online. Some examples of the kind of data we have:
  • £78bn - estimated value of the UK online retail market in 2012
  • 300% - growth of mobile-commerce in 2012
  • €825bn - estimated value of the global B2C e-commerce market in 2012
  • 80% - percentage of smartphone and tablet owners who use their devices while watching TV
  • £851m - annual cost of failed UK online deliveries

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Prohibitions / restrictions in domestic and international post.

In November 2012, to comply with transport legislation, Royal Mail published a new set of rules on ''Dangerous Goods''. Please ensure you are familiar with these classifications - download white paper.

IMRSmart: Global e-Commerce Intelligence.



NEWS

PRESS RELEASES

COMMENTS

  • 15 May 2013
    “SOCIAL” – what does this mean in ecommerce?
    Humans are social animals (well most of us); and shopping on the high street is a social activity (normally).  We like the buzz of the crowd, the trip out with friends, and the trusted opinions and recommendations of our purchasing partners and shop assistants. But online, ecommerce can be a lonely activity.
    ...more
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WHITE PAPERS

  • 03 May 2013
    IMRG UK Consumer Home Delivery Review 2013
    The IMRG UK Consumer Home Delivery Review 2013 examines the ‘delivery’ perceptions and needs of UK online consumers in fine detail. Tracking 50 questions over a 5-year period, the survey reveals trends and insights that e-retailers and e-logistics organisations will find critical in helping them develop fulfilment solutions that match the needs of their customers....more
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  • 01 May 2013
    From A to Borderless: Overcoming Challenges in the International Supply Chain
    This IMRG report, in association with Manhattan Associates, looks at the anticipated growth of cross-border e-commerce trade for UK retailers, and the challenges of fulfilling increasing volumes of orders from consumers across Europe and the rest of the world....more
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