The IMRG Capgemini e-Retail Sales Index is the primary performance indicator of the UK e-retail industry. The Index provides a range of insightful measurements, including total sales, year-on-year growth, number of online shoppers, basket values and conversion rates from across multiple sectors. Participants in the Index receive a personalised data package tracking and measuring their performance against that of their peer group and the wider marketplace.

Participation in the Index is free to all IMRG members. For further details on the benefits and process for submitting data to the Index, you can download a guide in the Further Information panel on this page.

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* content is member-only access.

• 22 April 2013
  IMRG MetaPack UK Delivery Index: April 2013*
  - Economy services still dominate the market;
  - Quality of Service (QoS) is holding up at 94%;
  - 2nd month in succession QoS is better than at the same time last year.Download as PDF
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• 22 April 2013
  IMRG Capgemini m-Retail Sales Index: April 2013*
  - Mobile sales were up 243% y-on-y;
  - Strongest yearly growth since November 2012;
  - 13% m-on-m growth on Feb 2013.Download as PDF
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• 22 April 2013
  IMRG Capgemini e-Retail Sales Index: April 2013*
  - Online retail sales up 16% year-on-year in March;
  - Q1 sales  up 15% on Q1 2012;
  - Sales of clothing up 15% year-on-year despite unseasonable weather.Download as PDF
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• 18 March 2013
  IMRG Capgemini e-Retail Sales Index: March 2013*
  - Online retail sales up 13% year-on-year in February;
  - Average spend lowest since October 2008;
  - Nearly all sectors recorded double-digit growth.Download as PDF
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• 18 March 2013
  IMRG Capgemini m-Retail Sales Index: March 2013*
  - Mobile sales growth still slowing;
  - Conversion rate holding above 2%;
  - Index down 23% on January 2013.Download as PDF
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• 18 March 2013
  IMRG MetaPack UK Delivery Index: March 2013*
  - March Delivery Index breaks the 80 million parcel barrier;
  - February’s volumes slightly down on the same period in 2012;
  - Continued decline in Specified Day / Next Day services.Download as PDF
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• 27 February 2013
  IMRG Capgemini Quarterly Benchmarking Index: Q4 2012*
  - £7.5bn Spent through Mobile Devices in 2012;
  - Average checkout abandonment rate rose to 36% in Q4;
  - Visitor bounce rate declined for the second consecutive quarter to an average of 26% in Q4.Download as PDF
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• 25 February 2013
  IMRG MetaPack UK Delivery Index: February 2013*
  - 27.8% growth in parcel volumes;
  - QoS levels up again but still 6% lower than this time last year;
  - Economy service as delivery option back up to 55%, after Christmas drop.
  Download as PDF
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• 20 February 2013
  IMRG Capgemini m-Retail Sales Index: February 2013*
  - Sales via mobile devices were up 193% y-on-y;
  - Lowest growth yet seen in Index;
  - Highest conversion rate to date in Dec - 2.6%.Download as PDF
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• 19 February 2013
  IMRG Capgemini e-Retail Sales Index: February 2013*
  - Online retail sales up 16% year-on-year in January;
  - Clothing sector performing well again after rain-affected 2012;
  - Travel growth below expectation.Download as PDF
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