IDIS - Home Delivery TrustMark, Charter & Resources

Internet shopping delivery is safe
where you see this sign:

IDIS is the official merchant accreditation scheme

IDIS is a sub set and extension of the ISIS Code of Practice for e-Commerce:

http://www.imrg.org/ISIS

HOME DELIVERY BREAKTHROUGH: IDIS DELIVERY MANAGER BY METAPACK

As an online shopper with an IDIS-accredited retailer, you have the right to:

Clear delivery information before you place your order;
Convenient and reliable delivery service;
Notification of any delivery limitations / conditions;
Charges that are complete and simple to understand;
Access to information on your order progress / history;
Delivery within the agreed time frame;
Helpful support with failed / late / attempted deliveries;
Your goods arriving in good condition;
A clear returns process, with any limitations / conditions notified prior to purchase.

DELIVERY RESOURCE CENTRE FOR RETAILERS

Parcel Carrier Service Guide

Unattended/Deferred Home Delivery Solutions

Retailers - Rate your Delivery Options (D-I-Y rating system)

Glossary of Fulfilment & Logistics Terms

DELIVERY COST BENEFIT CALCULATOR FOR RETAILERS

A D-I-Y online home delivery cost benefit calculator that helps merchants assess the value of their delivery performance.

IDIS ONLINE SHOPPING DELIVERY CHARTER

The IDIS Charter establishes a common understanding between the stakeholders - CONSUMERS, RETAILERS & TRANSPORTERS - of the interconnected nature of the delivery cycle

IMRG and IDIS: Home Delivery Breakthrough
Launch Press Release - 28 June 2005

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THE FOLLOWING INFORMATION IS FOR MERCHANTS AND VENDORS

IDIS PHASE 4 - Development Programme Overview & Details

HOME DELIVERY SURVEY 2007:

Valuing Home Delivery: An IMRG Cost-Benefit Analysis - May 2006

Home Delivery Report by Snow Valley October 2007: (2.5 MB)

Home Delivery Report by Snow Valley June 2005: (146 Kb)