IDIS - Internet Delivery Is Safe
Internet Delivery Is Safe
where you see this signŽ:
IDIS is the official merchant accreditation scheme for delivery standards and best practice.
IDIS is a sub set and extension of the ISIS Code of Practice for e-Commerce:
ISIS Retailer Accreditation Scheme
As an online shopper with an IDIS-accredited retailer, you have the right to:
- Clear delivery information before you place your order;
- Convenient and reliable delivery service;
- Notification of any delivery limitations / conditions;
- Charges that are complete and simple to understand;
- Access to information on your order progress / history;
- Delivery within the agreed time frame;
- Helpful support with failed / late / attempted deliveries;
- Your goods arriving in good condition;
- A clear returns process, with any limitations / conditions notified prior to purchase.
DELIVERY RESOURCE CENTRE FOR RETAILERS
To access the IMRG Delivery Resource Centre click
here. Information includes:
- Parcel Carrier Service Guide
- Unattended/Deferred Home Delivery Solutions
- Retailers - Rate your Delivery Options (D-I-Y rating system)
- Glossary of Fulfilment & Logistics Terms
DELIVERY COST BENEFIT CALCULATOR FOR RETAILERS
IMRG, in conjunction with Metapack, have made this D-I-Y online home delivery cost benefit calculator, which helps merchants assess the value of their delivery performance, available
here.
IDIS ONLINE SHOPPING DELIVERY CHARTER
The IDIS Charter establishes a common understanding between the stakeholders - CONSUMERS, RETAILERS & TRANSPORTERS - of the interconnected nature of the delivery cycle.
Please click here to view the latest version of the charter.