IMRG work with a number of companies to research and publish reports and indexes on different topics of substantial benefit to the online community. These reports include the IMRG-Hitwise Hot Shops List of the top 50 UK e-retailers, a key indicator of online merchant performance. The List is published quarterly and tracks popularity, as indicated by visits, of those selling goods and services within the IMRG Capgemini Index Classification.

In partnership with eDigitalResearch and Maximiles-operated ipoints.co.uk, IMRG also publish the quarterly United Kingdom e-Customer Service Index report, designed to provide businesses with an ongoing review of customer satisfaction with the online retailing services, information and support. This information provides an invaluable insight into the attitudes, trends and variations in customer satisfaction and shopping behaviour.

• 30 June 2010
  IMRG/Hitwise Hot Shops List: Top 100: 4th Anniversary
  The IMRG / Hitwise Hot Shops List, now four years old, provides a unique perspective on how the e-retail market leaders are performing in terms of attracting visitors to their websites. For the second year running we have the Top 100! Download as PDF
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• 23 April 2010
  The BPS/IMRG Online Access And Shopping Report
  • The majority of British adults now shop online: 51% • Online grocery shopping is growing 50% faster than the rest • 76% of Britons have internet access • 13% of internet users have access via mobile devices • Significant further growth potential for online shopping Download as PDF
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• 7 April 2010
  Valuing Home Delivery 2010
  Interactive Media in Retail Group (IMRG) has launched the third in the series of it’s ‘Valuing Home Delivery Review’ following on from those published in 2006 and 2008. The 2010 review, produced in cooperation with Postcode Anywhere Ltd, serves to show what progress the e-Retail industry is making to eradicate inefficient cost for its stakeholders and to keep it focused on the opportunities that remain. Download as PDF
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• 26 February 2010
  IMRG/Hitwise Hotshops List: February 2010
  It’s steady again at the top of the latest Hot Shops List, with the leading four brands retaining their dominance of the UK online shopping scene: Amazon.co.uk (1), Argos (2), Play (3) & Apple Computer (4). Amazon.com (5), Tesco (6) & John Lewis (8) all moved up one place with Easyjet (10) entering the top 10 by moving up 2 places. Marks & Spencer (7) fell two places and Next (9) dropped a single place. Download as PDF
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• 9 February 2010
  IMRG Consumer Delivery Survey 2010
  IMRG's Consumer Delivery Survey 2010 provided online shoppers an opportunity to say how they feel about the delivery services provided to them and understand their needs and expectations over the past year and look to the year ahead. This is the first time we have included trend information which is shown in the report. Download as PDF
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• 21 December 2009
  e-Customer Service Index: October 2009
  Excellent improvements in customer satisfaction were achieved across all the sectors of the survey in October 2009. The results of the October 2009 Customer satisfaction survey showed a strong reversal of the downward trend in satisfaction that had been seen in the previous 3 survey cycles. Evidently significant efforts have been made across all sectors and the results are clearly shown in that the overall satisfaction rate was the highest ever recorded (80.3%) in the history of the survey. Download as PDF
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• 30 November 2009
  IMRG/Hitwise Hotshops List: November 2009
  It’s all steady at the top of the latest Hot Shops List, with the leading three brands retaining their dominance of the UK online shopping scene. Amazon.co.uk (1), Argos (2), Play (3) each keep their regular spots as did Tesco (7). Marks & Spencer (5) climbed one place, but Amazon.com (6) fell one place for the second month running and Next (8) dropped four places. Download as PDF
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