News
Back
11 July 2008
UK economy losing £1.6bn due to delivery issues
/787758E8BC6364A38025746C0056CC80/$file/kelkoo.jpg "Kelkoo - Logo")
A survey by Kelkoo has revealed that the UK economy is losing a staggering £1.6 billion each year as workers take an average of 1.5 days off work to wait for deliveries. The research also revealed a shocking 81% of home deliveries don’t arrive when they should. Other frustrations cited by the survey respondents include deliveries not arriving in good condition (16%), unclear delivery costs (16%) and late deliveries (10%). Kelkoo, which surveyed 13,000 online shoppers, said that 45% of respondents had taken time off work to wait for a delivery. Unsurprisingly, 94% of people said they would be unlikely to place further orders with a retailer that failed to deliver.
Bruce Fair, Managing Director, Kelkoo UK said, “People increasingly want to be able to select the exact date and time of their deliveries to minimise the impact on their working day and the need to take a day's holiday. I'd recommend shoppers look for the IDIS (Internet Delivery is Safe) badge as it means that the retailer offers a good choice of delivery times and has good options in place in case of non-delivery”.